Business · Contact details
EasyEquities Contact Details
EasyEquities publishes telephone numbers in its statutory disclosure, 010 141 2101 and 087 940 6000, but states plainly that clients must use its support portal at support.easyequities.co.za for all queries. The email route is helpme@easyequities.co.za. The platform is built around self-service rather than a call centre.
EasyEquities contact details at a glance
| Route | Details |
|---|---|
| Support portal | support.easyequities.co.za |
| helpme@easyequities.co.za | |
| Telephone, from the disclosure document | 010 141 2101 |
| Also published | 087 940 6000 |
| Address | WeWork Coworking and Office Space, 1F, 173 Oxford Road, Rosebank, Johannesburg 2196 |
| FAIS Ombud (unresolved complaints) | 012 762 5000 or 012 470 9080, info@faisombud.co.za |
How to contact EasyEquities
The support portal at support.easyequities.co.za is the route the company names for every query, and EasyEquities undertakes to respond to a logged query within 24 hours. Email helpme@easyequities.co.za is the written route. The two telephone numbers come from the FAIS disclosure document rather than a support page, so the portal remains the way to raise a query.
Before logging a fault, EasyEquities publishes a system status report for checking whether the platform itself is having problems.
Where EasyEquities is based
The physical and postal address is the same: WeWork Coworking and Office Space, 1F, 173 Oxford Road, Rosebank, Johannesburg 2196.
Who runs EasyEquities
EasyEquities is a share and fund investing platform. It is a product of First World Trader (Pty) Ltd trading as EasyEquities, registration number 1999/021265/07, an authorised financial services provider under FSP number 22588 and a registered credit provider under NCRCP12294. The business is a subsidiary of Purple Group Limited, which is listed on the JSE under the code PPE.
How to complain to EasyEquities
The company publishes a complaints process, a conflict of interest policy, a cost profile and an access to information manual on its website. If a complaint is not resolved, it goes to the Ombud for Financial Services Providers, the FAIS Ombud, on 012 762 5000 or 012 470 9080, or at info@faisombud.co.za.
One caution when reading provider disclosure documents: the street address published for that ombud differs between documents issued at different dates, so confirm the current address on the ombud own website before posting anything. The named compliance and information officers listed in the EasyEquities disclosure are individuals rather than service desks, and the support portal remains the route for client queries.
Frequently asked questions
What is the EasyEquities contact number?
The disclosure document lists 010 141 2101, and 087 940 6000 is also published. For all queries the company points clients to the support portal at support.easyequities.co.za.
What is the EasyEquities email address?
helpme@easyequities.co.za. The support portal is the route for logging a query, which EasyEquities undertakes to answer within 24 hours.
Where is EasyEquities located?
At WeWork Coworking and Office Space, 1F, 173 Oxford Road, Rosebank, Johannesburg 2196. The physical and postal address are the same.
Who owns EasyEquities?
EasyEquities is a product of First World Trader (Pty) Ltd, registration number 1999/021265/07, and a subsidiary of Purple Group Limited, listed on the JSE under the code PPE.
How do I escalate a complaint about EasyEquities?
An unresolved complaint goes to the FAIS Ombud on 012 762 5000 or 012 470 9080, or at info@faisombud.co.za. Confirm the ombud’s current street address on the ombud own website before posting anything.
Sources
- resources.easyequities.co.za/EasyEquities_FAISDisclosure.pdf, the EasyEquities FAIS disclosure document, read 3 September 2026.
- easyequities.co.za and easyequities.co.za/about-us-1, read 3 September 2026.