ISACA is a United States based professional association for IT audit, security, risk and governance, best known in South Africa for the CISA, CISM, CRISC and CGEIT credentials. There is a South Africa Chapter, but it is a volunteer chapter rather than a staffed local office, and the two are contacted differently.
ISACA South Africa Chapter
- Chapter site: engage.isaca.org/southafricachapter
- The chapter’s contact page is a web form only — name, email, optional phone, subject and message.
- The chapter publishes no telephone number and no email address.
That is not an oversight to work around. A volunteer chapter is run by members in their own time, so the form routes to whoever currently holds the role. Chapter officers change annually, which is exactly why a personal address is not published, and why an address you find on an old page is likely to reach someone who left the committee years ago.
ISACA global, which is who handles your certification
- Customer support: +1-847-660-5505, or toll-free within the United States on 1-855-549-2047
- Fax: +1-847-253-1443
- Headquarters: 1700 E. Golf Road, Schaumburg, Illinois 60173, USA
- ISACA Europe Limited: +353-1-669-8578, Fitzwilliam Court, Leeson Street, Dublin 2
- Support is stated as available 24 hours a day, 7 days a week, and tickets can be submitted through support.isaca.org
There is no South African toll-free number
ISACA publishes international toll-free lines for a list of countries that includes Australia, Canada, China, Germany, India, Italy, Kenya, Malaysia, Mexico, Nigeria, the Philippines, Spain, Switzerland and the United Kingdom. South Africa is not on that list. Calling +1-847-660-5505 from South Africa is an international call at your own operator’s rates. Submitting a ticket costs nothing, and for exam bookings, CPE queries and certification maintenance the ticket is usually the better route anyway.
Which one to contact
- Exam registration, results, certification maintenance, CPE hours, invoices and membership dues — ISACA global. The chapter cannot see your certification record.
- Local events, chapter membership, CPE-earning meetings and volunteering in South Africa — the chapter form.
- Verifying that someone actually holds a CISA or CISM — ISACA global runs a credential verification service; do not take a certificate image as proof.
A note on training providers
Several South African companies sell CISA and CISM training. Being an ISACA Accredited Training Organization is a specific status ISACA grants and lists; a training provider is not the same as ISACA and cannot register you for an exam, waive a requirement or issue a credential. Book the exam yourself through ISACA, and treat a promise of a guaranteed pass as the warning sign it is.