Business · Contact details
Microsoft Contact Details
The Microsoft South Africa switchboard is +27 11 361 9000, but it is not for technical support: for help with Windows, Office or your account, use Get Help at support.microsoft.com/en-za/contactus, and for customer care call 0860 2255 67. Microsoft South Africa is Microsoft Corporation’s South African subsidiary, and its Johannesburg office in Bryanston is the South Africa Regional Office, which also supports Lesotho and Swaziland.
Microsoft South Africa contact details at a glance
| Route | Details |
|---|---|
| Switchboard (not for technical support) | +27 11 361 9000 |
| Microsoft Customer Care Center | 0860 2255 67 |
| Microsoft sales support, South Africa (toll) | +27 (0)860 225 567 |
| Microsoft sales support, South Africa (toll-free) | +27 (0)800 167 344 |
| Johannesburg office (locations page) | +27 11 3617121 |
| Technical support / Get Help | support.microsoft.com/en-za/contactus |
| Report a support scam | reportfraud.microsoft.com |
| Physical address | 3012 William Nicol Drive, Bryanston, Johannesburg 2191 |
| Postal address | PO Box 5817, Rivonia 2128 |
Official contact channels
Microsoft lists its South Africa Regional Office switchboard as +27 11 361 9000 and says plainly that it is not for technical support. The same listing gives the Microsoft Customer Care Center as 0860 2255 67.
For buying Microsoft products, Microsoft’s customer service phone number page lists South African sales support on +27 (0)860 225 567 (toll) and +27 (0)800 167 344 (toll-free). Microsoft’s locations page gives the Johannesburg office number as +27 11 3617121.
What Microsoft South Africa provides
Microsoft South Africa is the local office of Microsoft Corporation. The Bryanston office acts as the South Africa Regional Office and also supports Lesotho and Swaziland. It handles sales and customer care for Microsoft products in the region, while technical support runs through Microsoft’s online Get Help service.
Address and operating information
The office is at 3012 William Nicol Drive, Bryanston, Johannesburg 2191. The postal address is PO Box 5817, Rivonia 2128. Microsoft does not publish office hours for the switchboard. See also our Microsoft Johannesburg office page.
Support and escalation routes
- Home users: for help downloading, installing or activating Windows or Office, and for account or billing questions, go to Get Help on the web at support.microsoft.com/en-za/contactus or in Windows. Get Help may connect you to a chat agent.
- Businesses: Microsoft 365 admins open a service request in the Microsoft 365 admin center, free of charge.
- Account access: Microsoft support agents are not allowed to send password reset links or to access and change account details. Use Microsoft’s sign-in helper tool instead.
- Scams: if someone calls you claiming to be Microsoft support, report it at reportfraud.microsoft.com.
Microsoft does not publish a separate escalation line for South Africa. For other companies, browse the business hub or the business directory M listings.
Frequently asked questions
What are Microsoft South Africa’s contact details?
The switchboard is +27 11 361 9000 and the Customer Care Center is 0860 2255 67. The office is at 3012 William Nicol Drive, Bryanston.
How do I get Microsoft support in South Africa?
Use Get Help at support.microsoft.com/en-za/contactus or in Windows. The Bryanston switchboard is not for technical support.
Is there a toll-free Microsoft number in South Africa?
Yes, for sales support: +27 (0)800 167 344. The toll sales line is +27 (0)860 225 567.
Will Microsoft send me a password reset link?
No. Microsoft says its support agents are not allowed to send password reset links or change account details. Report anyone who claims otherwise at reportfraud.microsoft.com.
Sources
- Microsoft, Worldwide sites (South Africa Regional Office): microsoft.com/en-us/worldwide, read 2026-09-25
- Microsoft Support, Customer service phone numbers: support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2, read 2026-09-25
- Microsoft, Locations: microsoft.com/en-us/hub/locations, read 2026-09-25
- Microsoft Support, Contact us: support.microsoft.com/en-za/contactus, read 2026-09-25
- Microsoft, Scam concern page: microsoft.com/en-za/concern/scam, read 2026-09-25