Business · Contact details
Microsoft Teams Contact Details
Microsoft does not publish a Microsoft Teams support phone number: for a work or school Teams account your first contact is your organisation’s IT admin, and for a personal account it is Get Help on support.microsoft.com. Microsoft Teams is a Microsoft 365 product made by Microsoft Corporation.
Microsoft does list two South African phone numbers, +27 (0)860 225 567 (toll) and +27 (0)800 167 344 (toll free), but it labels them as Microsoft sales support, for help with a purchase. They are not technical support lines for Teams.
Microsoft Teams contact details at a glance
| Route | Details |
|---|---|
| Microsoft sales support South Africa (toll) | +27 (0)860 225 567 |
| Microsoft sales support South Africa (toll free) | +27 (0)800 167 344 |
| Microsoft technical support, Get Help on the web | https://support.microsoft.com/en-za/contactus |
| Business admins, Microsoft 365 admin center Help & support | https://admin.cloud.microsoft |
| Teams troubleshooting hub | https://support.microsoft.com/en-us/teams/platform/troubleshoot-in-microsoft-teams |
Official contact channels
Which route you use depends on who you are:
- Work or school account: contact your IT admin first. Microsoft says your IT admin is your first resource for technical support because they manage your Teams settings.
- IT admin of a business subscription: open a support request in the Microsoft 365 admin center at admin.cloud.microsoft, under Help & support.
- Personal or home user: use the Get Help button on support.microsoft.com/en-za/contactus for technical support and account and billing questions. Get Help starts with self-help and may connect you to chat.
- Buying Microsoft products: call Microsoft sales support on +27 (0)860 225 567 or toll free on +27 (0)800 167 344.
What this organisation provides
Microsoft Teams is part of Microsoft 365. Microsoft provides help for it through its online support site, the Teams troubleshooting hub and, for business customers, the Microsoft 365 admin center. There is no Teams-specific phone line.
Address and operating information
We could not confirm a Microsoft South Africa office address on a Microsoft page, so none is listed here. Microsoft does not publish support hours for Teams on the pages we checked; the online Get Help and troubleshooting pages are self-service.
Support and escalation routes
For IT admins, Microsoft’s steps for a support request are:
- Sign in at admin.cloud.microsoft.
- Go to Help & support, then Contact Support.
- Choose phone or email, confirm your contact details and select Contact me.
Only admins of a business subscription can open these support requests, which get a phone or email call-back. If all your subscriptions were bought through a Microsoft partner, the partner, not Microsoft, provides support.
Microsoft says its agents are not allowed to send password reset links or change account details. For account access problems, use Microsoft’s sign-in helper on the contact page.
For more technology companies, browse the business hub or the business directory M listings.
Frequently asked questions
Is there a Microsoft Teams contact number in South Africa?
No Teams-specific support line is published. The South African numbers +27 (0)860 225 567 and +27 (0)800 167 344 are Microsoft sales support, for help with a purchase.
Who do I contact about Microsoft Teams at work?
Your organisation’s IT admin. Microsoft says they are your first resource for technical support, because they manage your Teams settings.
How does an admin contact Microsoft support?
Sign in at admin.cloud.microsoft, go to Help & support, then Contact Support, choose phone or email and select Contact me.
Will Microsoft support reset my password?
No. Microsoft says its agents are not allowed to send password reset links or change account details. Use the sign-in helper instead.
Sources
- Microsoft Support, Contact us (South Africa): support.microsoft.com/en-za/contactus, read 2026-09-26
- Microsoft Support, Troubleshoot in Microsoft Teams: support.microsoft.com/en-us/teams/platform/troubleshoot-in-microsoft-teams, read 2026-09-26
- Microsoft Learn, Get support for Microsoft 365 for business: learn.microsoft.com/en-us/microsoft-365/admin/get-help-support, read 2026-09-26