Business · Contact details
Pastel Online Contact Details
The contact number for Pastel online accounting, now called Sage Accounting, is 086 123 7243 (086 123 SAGE). Pastel’s cloud accounting is sold by Sage South Africa, part of The Sage Group plc, and support for accounting and payroll queries runs through this line.
Pastel online (Sage Accounting) contact details at a glance
| Route | Details |
|---|---|
| Sage South Africa accounting and payroll queries | 086 123 7243 |
| Sage customer care email | customercare.shp@sage.com |
| Sage complaints email | complaints.za@sage.com |
| Sage Knowledgebase | za-kb.sage.com/portal/ss/ |
| Sage Community Hub | communityhub.sage.com/za/ |
| Sage Accounting 30-day free trial / sign-up | sage.com/en-za/sage-business-cloud/accounting/ |
| Sage Johannesburg office | 6th Floor, Gateway West, 22 Magwa Crescent, Waterfall, Midrand 2066 |
Official provider route
Pastel online accounting is now Sage Accounting. For accounting and payroll queries, Sage South Africa lists 086 123 7243 and the customer care email customercare.shp@sage.com. Sage’s Johannesburg office is on the 6th Floor, Gateway West, 22 Magwa Crescent, Waterfall, Midrand 2066.
Desktop Sage Pastel is a separate product. To get registration codes, see Pastel registration contact details, and for desktop support see Sage Pastel support.
Product or service support
Sage says Sage Accounting subscribers get support by phone, email, online chat and live online Q&As. Self-help routes are:
- The Sage Knowledgebase (za-kb.sage.com/portal/ss/) for support articles, product documentation and software downloads.
- The Sage Community Hub (communityhub.sage.com/za/), where you can ask questions of other customers and product experts.
Eligibility, account or policy requirements
- Sage Accounting is a monthly subscription from R240 per month including VAT.
- A 30-day free trial is available on the Sage Accounting sign-up page.
- You can pay by South African bank debit order or by credit or debit card.
Escalation route
If a support query is not resolved, email Sage’s complaints desk at complaints.za@sage.com. More guides are in the guides section.
Frequently asked questions
What is the Pastel online contact number?
Pastel online is now Sage Accounting. Call Sage South Africa on 086 123 7243 for accounting and payroll queries.
What is the Sage customer care email?
Email customercare.shp@sage.com.
How much does Sage Accounting cost?
Sage lists it from R240 per month including VAT, with a 30-day free trial.
How do I complain to Sage South Africa?
Email complaints.za@sage.com.
Sources
- Sage South Africa Contact us, sage.com/en-za/about-us/contact-us/, read 27 September 2026
- Sage Accounting product page, sage.com/en-za/sage-business-cloud/accounting/, read 27 September 2026