Business · Contact details
Sage Pastel Support Contact Details
Sage Pastel support for accounting and payroll is on 086 123 SAGE (7243), which is 086 123 7243. Pastel was acquired by Sage, and Pastel products are now sold as Sage Accounting and Sage Pastel by Sage South Africa.
Sage Pastel support contact details at a glance
| Route | Details |
|---|---|
| Accounting and payroll support | 086 123 7243 (086 123 SAGE) |
| Customer care email | customercare.shp@sage.com |
| Complaints email | complaints.za@sage.com |
| Sage ZA Knowledgebase (articles, downloads, updates) | za-kb.sage.com/portal/ss/ |
| Product registration (Pastel) | registration.pastel.co.za |
| Address | Sage Johannesburg, 6th Floor, Gateway West, 22 Magwa Crescent, Waterfall, Midrand, 2066 |
Official Sage Pastel support route
For accounting and payroll queries, call 086 123 7243. Customer care is also reachable at customercare.shp@sage.com. For self-help, the Sage ZA Knowledgebase at za-kb.sage.com has support articles, product documentation and the latest software downloads and updates.
What you need before contacting
Have your product details ready. Pastel products are still registered through the legacy portal at registration.pastel.co.za, where you can also update your company details. Sage does not publish a list of documents to have on hand, so keep your registration and company details close when you call.
Step-by-step contact process
- Search the Sage ZA Knowledgebase at za-kb.sage.com for your problem, or download the latest update.
- If that does not solve it, call accounting and payroll support on 086 123 7243.
- For account or customer care matters, email customercare.shp@sage.com.
Escalation route
Complaints go to complaints.za@sage.com, which is separate from customer care. Sage’s South African office is at 6th Floor, Gateway West, 22 Magwa Crescent, Waterfall, Midrand. For general company contacts see Sage contact details and Sage Group. More software firms are in our technology directory.
Frequently asked questions
What is the Sage Pastel support number?
Accounting and payroll support is on 086 123 SAGE (7243).
How do I complain to Sage Pastel?
Email complaints.za@sage.com.
Where do I download Pastel updates?
From the Sage ZA Knowledgebase at za-kb.sage.com.
How do I register my Pastel product?
Through the legacy portal at registration.pastel.co.za.
Sources
- Sage South Africa Contact us, sage.com/en-za/about-us/contact-us/, read 27 September 2026
- Sage South Africa Support, sage.com/en-za/support/, read 27 September 2026