Business · Contact details
Volpes Contact Details
Volpes Customer Support is on 041 402 6800 and info@volpes.co.za for orders placed on the old volpes.co.za website; for orders placed on Bash, email support@bash.com. Volpes is a home linen and curtain brand that has moved onto Bash, the online store run by Foschini Retail Group (TFG), as a standalone brand, and volpes.co.za now redirects to bash.com/volpes.
For store-level details, see the Volpes Fourways Mall branch page. For other retailers, browse the business hub.
Volpes contact details at a glance
| Route | Details |
|---|---|
| Volpes Customer Support (old volpes.co.za orders) | 041 402 6800 |
| Volpes Customer Support email (old volpes.co.za orders) | info@volpes.co.za |
| Bash support email (orders placed on Bash, incl. Volpes items) | support@bash.com |
| Bash live chat (Help widget) | Help widget, bottom right of bash.com |
| Bash customer support telephone | 0860 834 834 |
| Volpes shop on Bash | bash.com/volpes |
| Bash support hours (chat and email) | Monday to Friday 08:00 to 18:00; Saturday 08:00 to 15:00; public holidays 08:00 to 15:00 |
Official Volpes contact channels
Which route you use depends on where you placed your order:
- Old volpes.co.za orders: these do not appear on Bash and are still handled by the Volpes Customer Support team. Call 041 402 6800 or email info@volpes.co.za.
- Orders placed on Bash, including Volpes items: open the Help widget at the bottom right of bash.com to chat, or email support@bash.com.
- Telephone: bash.com lists 0860 834 834 as its customer support number. Bash’s help centre links this number to TFG Customer Services, so for Bash orders the chat and email routes are more direct.
What Volpes provides
Volpes sells home linen and curtains. Its range on Bash includes duvet covers, quilt sets, blankets, inners, curtains, and bathroom and decor items, with several lines marked locally made. You shop the range at bash.com/volpes.
Old volpes.co.za website accounts were not moved across. To shop on Bash, you need to create a new Bash account.
Address and operating information
Volpes and Bash do not publish a head office address on their help or shop pages. Bash support by chat and email is available Monday to Friday from 08:00 to 18:00, and on Saturday and public holidays from 08:00 to 15:00. Bash is operated by Foschini Retail Group (Pty) Ltd, a registered credit provider, NCRCP36.
Support and escalation routes
To return a Volpes item bought on Bash, take it to a Volpes store or use a courier return. @Home stores no longer accept Volpes returns.
For an old volpes.co.za order that has not been resolved, follow up in writing to info@volpes.co.za and keep your original order number. For a Bash order, keep a record of your chat or email with support@bash.com. Neither Volpes nor Bash publishes a separate escalation line.
For other retailers starting with V or W, see the business directory V to W listings.
Frequently asked questions
What is the Volpes head office contact number?
Volpes Customer Support is on 041 402 6800, with email info@volpes.co.za. This team handles orders placed on the old volpes.co.za website.
Why does volpes.co.za go to Bash?
Volpes has moved onto Bash as a standalone brand, so volpes.co.za now redirects to bash.com/volpes.
Who do I contact about a Volpes order placed on Bash?
Chat through the Help widget on bash.com or email support@bash.com.
Can I return Volpes items at @Home?
No. Volpes items bought on Bash can be returned at Volpes stores or by courier return; @Home stores no longer accept them.
Does my old Volpes account work on Bash?
No. Old volpes.co.za accounts were not migrated, so you need to create a new Bash account.
Sources
- Bash help centre, Who do I contact about an old Volpes order: help.bash.com/support/solutions/articles/101000574044, read 2026-09-26
- Bash help centre, Contact Bash support: help.bash.com/support/solutions/articles/101000495126, read 2026-09-26
- Bash help centre, Volpes on Bash articles (redirect, new account, old orders, returns): help.bash.com/support/solutions/, read 2026-09-26
- Bash, Volpes shop: bash.com/volpes, read 2026-09-26