Hlumisa is the name of a broad-based black economic empowerment share scheme associated with the African Bank group.
Share schemes have their own transfer secretaries, and that is who handles a shareholding query, not the operating company. Have the shareholder reference and identity document ready.
Never pay a fee to release shares or a dividend. Unclaimed-share and dividend scams work exactly that way, and a legitimate transfer secretary deducts nothing up front.
This page covers how to contact the National Student Financial Aid Scheme in South Africa. The details below were taken from the official National Student Financial Aid Scheme contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the National Student Financial Aid Scheme and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The National Student Financial Aid Scheme contact numbers
These routes were verified against the official National Student Financial Aid Scheme contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Payments and balance enquiries | 0800 067 327 |
| General enquiries email | [email protected] |
| Enquiries WhatsApp | +27 63 093 5671 |
| Payments and collections email | [email protected] |
| General queries email | [email protected] |
| Outreach and media | 021 763 3200 |
| Independently operated ethics and fraud hotline | 0800 007 396 |
| Ethics and fraud hotline WhatsApp | 0860 004 004 |
| Ethics and fraud email | [email protected] |
NSFAS never charges to apply and never asks for a payment to release funding. Anyone asking for money to process an application or unlock an allowance is running a scam, and it is one of the most common frauds aimed at students. The ethics line above is for reporting exactly that.
Self-service options before you call
- Check the official site at nsfas.org.za, which carries the current contact details and any online enquiry form.
- WhatsApp on +27 63 093 5671, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Checking an insurance seller before you pay
- Ask which licensed insurer underwrites the product. The insurer carries the risk and owes the benefit. If nobody will name one, there may not be one.
- Ask for the FSP number. Anyone giving financial advice or selling a financial product in South Africa must be a licensed financial services provider under the FAIS Act, and the number is verifiable.
- Get the policy schedule, not just a brochure. The schedule names the parties, the covered lives, the waiting periods and the exclusions, and it is the document a claim is decided on.
- Do not give a debit order mandate to a seller you cannot check. A mandate lets someone collect monthly from your account, and since April 2026 the dispute window is sixty calendar days rather than a year.
- Be careful with cash and with pressure. A premium collected in cash leaves no record that you paid, and urgency at the point of sale is a technique rather than a coincidence.
A licensed insurer’s obligations survive the person who sold to you. If the intermediary disappears, the insurer still owes the benefit; if there was never a licensed insurer, there is nothing behind the promise.
Complaints and escalation
If a first call does not resolve the matter, escalate through the scheme’s transfer secretary or administrator first. Unresolved complaints about a financial services provider go to the National Financial Ombud on 0860 800 900, free of charge, and market conduct matters go to the Financial Sector Conduct Authority.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most financial complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake National Student Financial Aid Scheme contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the National Student Financial Aid Scheme.
- Reach National Student Financial Aid Scheme through the official site at nsfas.org.za rather than through a number in a search advert or a social media reply.
- The National Student Financial Aid Scheme will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the National Student Financial Aid Scheme contact number?
The routes are listed in the table above, with what each one is for. The main route is 0800 067 327. Confirm it on nsfas.org.za before relying on it, since numbers are changed from time to time.
How do I know a National Student Financial Aid Scheme number is genuine?
Check it against the official site at nsfas.org.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the National Student Financial Aid Scheme, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official National Student Financial Aid Scheme source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.