Montecasino is a casino and entertainment complex in Fourways, Johannesburg, operated by Tsogo Sun.
Gambling is restricted to persons 18 years and older, and identification is checked at entry.
The complex houses theatres, restaurants and a hotel as well as the casino, and those are separate booking routes from the casino switchboard.
This page covers how to contact Montecasino in South Africa. The details below were taken from the official Montecasino contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Montecasino and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Montecasino contact numbers
These routes were verified against the official Montecasino contact page on 24 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Switchboard | +27 11 510 7000 |
| National Responsible Gambling counselling helpline | 0800 006 008 |
| National Responsible Gambling WhatsApp, send "help" | 076 675 0710 |
Montecasino is on Montecasino Boulevard, Fourways, 2055.
Gambling is restricted to persons 18 years and older, and identification is checked at entry. The counselling helpline above is free, confidential and independent of the operator. A dispute about a payout goes to the Gauteng Gambling Board after the casino’s own process.
Self-service options before you call
- Check the official site at tsogosun.com, which carries the current contact details and any online enquiry form.
- WhatsApp on 076 675 0710, which works over wifi and leaves you a written record.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
What a bank can and cannot do on a phone call
- An agent can freeze a card or a profile immediately. If you think your card or banking app has been compromised, say so in the first sentence: blocking is the fastest action available on the call and it is reversible.
- A disputed transaction is a formal process, not a favour. Ask for it to be logged as a dispute and get the reference. Card scheme rules give the bank a limited window to raise a chargeback, so a delay of weeks can close the door.
- An agent cannot reverse a payment you authorised yourself. Once you have approved a real-time payment or given someone an OTP, the money is gone and recovery depends on the receiving bank, not on your own.
- Nobody at a bank needs your PIN, your CVV, your online banking password or a one time PIN. A genuine agent will never ask, and no genuine process requires you to install remote access software.
- Ask for the complaint reference on the first call. Without it the ombud cannot see that you gave the bank a chance to answer, and the complaint is sent back to you.
Bank charges, interest and fee disputes are decided against what you signed, so ask for the pricing guide or the agreement that applies to your account. Every South African bank publishes a fee schedule, and the version that governs your account is the one in force when the fee was charged.
Complaints and escalation
If a first call does not resolve the matter, escalate through the operator’s own process first. A payout dispute goes to the provincial gambling board that licensed the operator. The National Responsible Gambling counselling helpline on 0800 006 008 is free, confidential and independent of any operator.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most gambling complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Montecasino contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Montecasino.
- Reach Montecasino through the official site at tsogosun.com rather than through a number in a search advert or a social media reply.
- Montecasino will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Montecasino contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 11 510 7000. Confirm it on tsogosun.com before relying on it, since numbers are changed from time to time.
How do I know a Montecasino number is genuine?
Check it against the official site at tsogosun.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Montecasino, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Montecasino source on 24 August 2026. If you find a detail that has changed, the official source is always the authority.