We do not publish direct telephone numbers or personal email addresses for named individuals. This page carries none, and it will not carry them if you ask.
An account describing itself as “official” is not thereby official. The word appears in the name of countless impersonation accounts precisely because it reassures people, and a directory publishing a number attached to one would be lending it credibility it has not earned.
ContactDetails.co.za is an independent directory. We have no relationship with any individual named in a search query, and we cannot pass a message to anyone.
What you probably need instead
If you are trying to reach a person or a brand you saw online, the question worth answering first is whether the account is genuine at all.
| What you are trying to do | Where it actually goes |
|---|---|
| Verifying an account or a person | The organisation or brand’s own published website, not a link the account supplied. Verified badges, account age and follower count all help. |
| A commercial or media approach | The organisation’s own published business channel. |
| An account asking you for money | Nothing. Stop. No genuine public figure or brand asks a member of the public for money through a direct message. |
| Reporting an impersonation | The platform, through its impersonation reporting route, and the South African Police Service where money has been taken. |
| Recovering money already paid | Your bank, the same day, and the South African Police Service on 10111. |
Checking whether an online account is genuine
- Start from the organisation’s own website and follow its link to the account, rather than the other way round.
- Check the account’s age and history. A recent account with a familiar name and few older posts is the standard shape.
- Be sceptical of urgency. Pressure to act immediately is a technique, not a coincidence.
- Never send money, gift cards or airtime to someone you have only met online, whatever the story.
- Never share a one time PIN, a password or an identity document with an online contact.
Why this page carries no personal details
The rule is applied to everyone equally, whether the request comes from a member of the public, a journalist or the person themselves.
- A personal number published where it ranks in search becomes an impersonation tool. The number is what lends a fraudulent approach credibility, and the people harmed are the ones who trusted it.
- Someone named in a search query did not ask to be listed. A directory publishing an individual’s direct line hands strangers a channel that person never opened.
- Organisational routes are published here in full. Where an organisation publishes a contact route on its own official channels, we publish it, because that is a channel opened deliberately for the public.
- Numbers circulating on third-party sites are not republished. A number appearing elsewhere is not evidence that anyone consented to it being listed, and it is frequently wrong.
Verified routes that can act
These are institutional routes, verified against the organisations’ own published pages.
| What it is for | Contact |
|---|---|
| South African Police Service, emergency | 10111 |
| Crime Stop, to report information anonymously | 08 600 10111 |
| Southern African Fraud Prevention Service | 011 867 2234 |
| National Financial Ombud, if a bank refuses a fraud claim | 0860 800 900 |
What legitimate organisations never do
The clearest way to assess an approach is against the things no genuine organisation does, because the list is short and it does not change.
- Nobody legitimate asks for a one time PIN. Not a bank, not a retailer, not a government department, not a courier.
- Nobody legitimate asks you to install remote access software so they can help you.
- Nobody legitimate asks you to move money to a safe account. This request has no genuine counterpart at all.
- Nobody legitimate requires payment in gift cards, vouchers or airtime. No exceptions.
- Nobody legitimate refuses to be verified. A genuine caller has no objection to you ending the call and phoning back on a published number.
Complaints and escalation
Where money has been taken, that is fraud rather than a complaint. Report it to the South African Police Service on 10111 and tell your bank the same day, because recovery depends on whether the funds are still in the receiving account. Report the account to the platform as well, which is what gets it removed before it reaches the next person.
Related contact pages
- Government Contact Pages
- Verification Contact Pages
- Media Contact Pages
- Complaints and escalation contact pages
Frequently asked questions
How do I tell whether an account is genuine?
Start from the organisation’s own website and follow its link to the account. Checking the account first and believing what it says about itself is the mistake.
The account has a verified badge. Is it safe?
A badge helps but is not proof, since badges can be bought on some platforms and accounts change hands. The organisation’s own site is the reliable check.
I have already paid. What now?
Tell your bank the same day and report it to the police. Recovery depends on whether the money is still in the receiving account, which is a question of hours.
Will you publish contact details for a person behind an account?
No. We do not publish any named individual’s personal contact details.
Institutional routes on this page were checked against official sources on 23 August 2026.