Home Affairs publishes a direct number for each of its Johannesburg offices, which is unusual for a government department and worth using. The numbers below come from the Gauteng provincial contact directory on the department’s own site, dha.gov.za.
Home Affairs offices in Johannesburg
- District Manager Operations, Johannesburg Metro: 011 639 4000
- Johannesburg: 011 639 4140
- Randburg: 011 792 0192
- Alexandra, at Wynberg: 011 786 2940, also 2941 and 2942
- Roodepoort: 011 279 7300
- Cresta Mall: 011 431 0487
- Soweto: 011 936 5666. Maponya Mall, Soweto: 011 938 3296
- Krugersdorp: 011 660 5799
The department lists an office manager by name against each of these, several with a personal mobile number. Those mobiles are individual staff contacts and are not repeated here. The office landline is the published route and is the one to use.
Further out in Gauteng
- Kempton Park area is served through the Gauteng directory; Carletonville is on 018 786 0700
- Vereeniging 016 430 0209, Vanderbijlpark 016 910 0311, Evaton 016 596 1002, Sebokeng 016 988 1247
- Heidelberg 016 341 2015 or 016 341 9761. Mabopane 012 702 8785
The Tshwane Regional Office, on 012 395 4306 and 012 663 6084, covers Pretoria rather than Johannesburg and cannot help with a Johannesburg application.
Do this before you queue
Smart ID and passport applications can be started online through the Home Affairs eHomeAffairs portal, and a growing list of bank branches take the biometrics and issue the card, which is faster than a Home Affairs office. Both routes are listed on dha.gov.za under Bank Branches; Gauteng has by far the most participating branches in the country.
If an office cannot help
- The Gauteng provincial manager sits above the district and office managers and is listed in the same directory.
- Home Affairs publishes a service delivery charter setting out what it undertakes to do and by when; quote it when a timeline has been missed.
- A blocked ID has its own route on the department’s site under Blocked-IDs, separate from an ordinary application query.