Before travelling to Madadeni Post Office, confirm the branch is still trading. The South African Post Office permanently closed 366 branches during its business rescue, leaving roughly 657 open, and branch level information changes. Post Office customer services are on 0860 111 502.
ContactDetails.co.za is an independent directory. We are not the Post Office, SASSA or Postbank, and we cannot trace a parcel, pay a grant or reopen a branch.
Verified national contact routes
Read on the South African Government contact directory on 24 August 2026. We could not verify these on the Post Office’s own website, because postoffice.co.za was not reachable when we checked, which also means the online branch locator may not be available to you.
| What it is for | Contact |
|---|---|
| Customer services | 0860 111 502 |
| Customer services email | [email protected] |
| Head office | 012 407 7000 |
| Head office address | NPC Building, cnr Jeff Masemola and Sophie de Bruyn Streets, Pretoria |
| Postal | PO Box 10 000, Pretoria, 0001 |
Phone 0860 111 502 and ask specifically whether the Madadeni branch is open and what its hours are before making the trip. That single call is worth more than any listing, including this one.
Grants are not the Post Office any more
This is the single biggest source of wasted journeys, and it matters most in communities where a grant is the household income.
- SASSA is a separate organisation from the Post Office. Questions about whether a grant was approved, why it was stopped, or when it pays go to SASSA on 0800 60 10 11, which is free.
- Postbank is also now separate from the Post Office. Card problems, blocked accounts and balance queries are Postbank matters, not counter matters.
- A grant card can be used at retailers and ATMs, so queueing at a branch is often unnecessary. Ask before you stand in line.
- Nobody legitimate will ask for your card and PIN to help you. Anyone offering to draw your grant for a fee is committing a crime against you, and handing over a PIN ends any claim you have.
If the branch has closed
Madadeni falls within the Newcastle area of KwaZulu Natal, so the nearest alternative counter is likely to be in Newcastle itself. Phone customer services on 0860 111 502 and ask which branch now serves the area, rather than travelling between branches on foot.
- A post box rented at a closed branch does not disappear. Ask customer services what happens to the box and where the mail is redirected.
- An undelivered parcel is held at a specific branch. If that branch shut, ask where the items went before assuming the parcel is lost.
- Keep the tracking number and the slip. Nothing can be traced without them.
Related contact pages
- Government department contact pages
- Complaints and escalation contact pages
- Bank contact pages
- How to verify a contact number before you use it
Frequently asked questions
Is Madadeni Post Office still open?
We cannot confirm it. The Post Office closed 366 branches during business rescue. Phone customer services on 0860 111 502 and ask before travelling.
What is the Post Office contact number?
Customer services are on 0860 111 502, head office on 012 407 7000, and email [email protected].
Where do I ask about my SASSA grant?
SASSA, on 0800 60 10 11, which is free. SASSA and Postbank are separate from the Post Office.
Why will the Post Office website not load?
It was not reachable when we checked on 24 August 2026. Phone customer services instead of relying on the online branch locator.
National routes were read on the South African Government contact directory on 24 August 2026. The Post Office is the authority on which branches are trading.