Ermelo is in the Gert Sibande district of Mpumalanga. Afrox supplies industrial, medical and welding gases.
Gas cylinders are supplied on deposit and remain the supplier’s property. Keep the cylinder documentation, because the deposit is refunded against it and not against the cylinder alone.
Treat a suspected leak as an emergency. Close the valve if you can reach it safely, switch nothing electrical on or off, get everyone out and phone from outside on 10177 or 112.
This page covers how to contact Afrox in South Africa. The details below were taken from the official Afrox contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Afrox and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Afrox contact numbers
We could not verify a contact number for Afrox. Its website at afrox.co.za blocks automated access, so we could not read its contact page when we checked on 23 August 2026. The site works normally in a browser.
We have deliberately not published a number here. An unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
Afrox supplies industrial, medical and hospitality gases, and its website is now a shop that requires an account rather than a public contact page. A gas leak is an emergency, not a service call: close the cylinder valve if you can reach it safely, do not switch anything electrical on or off, open the windows, get everyone out, and phone from outside on 10177 or 112.
Self-service options before you call
- Check the official site at afrox.co.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
How SAPS is structured, and where to aim a complaint
- Stations are the operational level. Cases are opened, dockets are held and investigations are run there, and almost every enquiry belongs at that level first.
- Clusters and districts sit above stations, grouping them under a commander who can act on a station that is not performing.
- The provincial commissioner commands the province and is the escalation point once a station and its cluster have failed to resolve something.
- Every province has a service complaints office with its own number and email address, and that office, not the commissioner’s, is the correct first escalation.
- The National Commissioner sets national policy and commands the service, and does not deal with individual dockets.
A complaint that arrives with dates, names, a case number and a record of what the station was asked to do is acted on. One that arrives as a general grievance is referred back down to the station it came from.
Complaints and escalation
If a first call does not resolve the matter, escalate through the business’s own complaints process first, in writing and with a reference number. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, and the National Consumer Commission on 012 065 1940 handles contraventions of the Consumer Protection Act.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Afrox contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Afrox.
- Reach Afrox through the official site at afrox.co.za rather than through a number in a search advert or a social media reply.
- Afrox will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Afrox contact number?
We do not publish one, because we could not confirm a number on an official source. Numbers do circulate on directory sites, and we do not republish those.
How do I know a Afrox number is genuine?
Check it against the official site at afrox.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Afrox, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against official sources on 23 August 2026. If you find a detail that has changed, the official source is always the authority.