Club Travel is a South African travel agency group with a corporate travel division.
A corporate travel account is governed by a service level agreement, and after-hours emergency support is the part that matters most. Confirm what it covers and what it costs before signing.
A ticket issued by an agency is refunded through that agency, not by the airline. This is the commonest reason a refund goes in circles for weeks.
This page covers how to contact Club Travel in South Africa. The details below were taken from the official Club Travel contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Club Travel and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Club Travel contact numbers
We could not verify a contact number for Club Travel. Its website at clubtravel.co.za blocks automated access, so we could not read its contact page when we checked on 23 August 2026. The site works normally in a browser.
We have deliberately not published a number here. An unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
Self-service options before you call
- Check the official site at clubtravel.co.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Travel insurance: the rule that decides the claim
- Phone the assistance line before treatment where you can. Travel policies require pre-authorisation for hospital admission, and paying first and claiming later is where travel claims are cut down.
- Cover is tied to the trip you declared. Extending the trip, changing the destination or travelling to an excluded country ends the cover without notice.
- Pre-existing medical conditions must be declared, and undeclared ones are the most common reason a serious overseas medical claim is refused.
- Adventure activities are usually excluded unless specifically added, and the definition is broader than people expect.
- Keep every document. Boarding passes, medical reports, receipts and the police report for theft are all normally required, and they cannot be obtained after you have flown home.
Save the assistance number somewhere that does not need the internet, and take a photograph of the policy schedule. Both are needed at the moment when your phone may be the only thing you still have.
Complaints and escalation
If a first call does not resolve the matter, escalate through the establishment’s own management first, in writing. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272. Graded accommodation carries a Tourism Grading Council star rating that can be checked, and the National Department of Tourism’s call centre on 012 444 6730 handles tourist guiding and sector enquiries.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most hospitality complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Club Travel contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Club Travel.
- Reach Club Travel through the official site at clubtravel.co.za rather than through a number in a search advert or a social media reply.
- Club Travel will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Club Travel contact number?
We do not publish one, because we could not confirm a number on an official source. Numbers do circulate on directory sites, and we do not republish those.
How do I know a Club Travel number is genuine?
Check it against the official site at clubtravel.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Club Travel, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against official sources on 23 August 2026. If you find a detail that has changed, the official source is always the authority.