Ilala Lodge Hotel is in Victoria Falls, Zimbabwe, not in South Africa. Direct bookings are on +263 719 384 920, which also takes WhatsApp, and [email protected]. Hotel reception is on +263 83 284 4737. The hotel is on Livingstone Way, Victoria Falls, within walking distance of the falls.
ContactDetails.co.za is an independent directory. We are not the hotel, we do not take bookings and we cannot alter or refund one.
Verified contact details
Read on the hotel’s own website, ilalalodge.com, on 24 August 2026. Dial +263 from outside Zimbabwe.
| What it is for | Contact |
|---|---|
| Direct bookings, also WhatsApp | +263 719 384 920 |
| Direct booking email | [email protected] |
| Reception and restaurant | +263 83 284 4737 |
| Guest relations | [email protected] |
| Reception WhatsApp | +263 788 097 346 |
| Travel agent reservations | [email protected] |
| Address | Livingstone Way, Victoria Falls, Zimbabwe |
A marketing contact for the hotel group also circulates on trade brochure sites. We have not listed it, because it is not a guest booking route and it belongs to a named individual.
South African consumer protection does not apply here
This is the most important practical difference between this page and a South African hotel listing, and it is the thing travellers most often assume wrongly.
- The Consumer Protection Act does not govern a Zimbabwean hotel. Neither the National Consumer Commission nor the Consumer Goods and Services Ombud can act on a booking made with a business in Zimbabwe.
- Your practical protection is the booking channel, not the law. A booking made and paid through a major platform, or through a travel agent, gives you a dispute process. A direct bank transfer gives you very little.
- Paying by credit card is materially safer than by transfer, because a card chargeback is a genuine route back and an international transfer is not.
- Get the cancellation terms in writing before paying and keep them, since you cannot fall back on South African rules about reasonable cancellation fees.
Travelling from South Africa
- Victoria Falls has its own airport with direct flights from Johannesburg, which is how most South African visitors arrive.
- Check passport validity and blank page requirements well ahead. Entry rules and any visa or tourism fees are set by Zimbabwean authorities and change, so confirm them officially rather than from a travel blog.
- A child travelling with one parent or without both needs supporting documents at the border. Confirm the current requirements before you travel.
- Ask the hotel which currency it prices and bills in, and what it accepts, before you arrive. Do not assume rands are taken.
- Take travel insurance that covers medical evacuation. Your South African medical scheme may not cover treatment across the border.
If something goes wrong
Raise it with the hotel first, in writing, using the guest relations address above. If you booked through a platform or an agent, use their dispute process, because they hold the money. If you paid by card and the service was not provided, ask your bank about a chargeback, and do it promptly, since these have deadlines.
For a South African citizen in serious difficulty abroad, the relevant route is the South African diplomatic mission in Zimbabwe, through the Department of International Relations and Cooperation. In a medical or safety emergency, contact the hotel and local emergency services on the numbers given to you on arrival.
Related contact pages
- Guest house, lodge and hotel contact pages
- Government department contact pages
- How to verify a contact number before you use it
Frequently asked questions
What is Ilala Lodge’s contact number?
Direct bookings on +263 719 384 920, which also takes WhatsApp. Reception is +263 83 284 4737.
Is Ilala Lodge in South Africa?
No. It is in Victoria Falls, Zimbabwe, so South African consumer bodies have no jurisdiction over a booking made with it.
How should I pay?
By credit card or through a booking platform rather than an international transfer, because a card chargeback is a real route back and a transfer is not.
Can I complain to the Consumer Goods and Services Ombud?
No. It has no jurisdiction over a Zimbabwean business. Use the hotel, then your booking platform or agent, then your card issuer.
Details were read on the hotel’s own website on 24 August 2026. Entry, visa and currency rules are set by Zimbabwean authorities and should be confirmed officially before travelling.