Mondior Manor in Kimberley answers on 053 832 1971 and the email is [email protected]. The guest house is at 1 Kekewich Drive, Monument Heights, Kimberley, in the Northern Cape, about two kilometres from the Big Hole.
ContactDetails.co.za is an independent directory. We are not the guest house, we do not take bookings and we cannot alter or refund one.
Verified contact details
Read on the guest house’s own website, mondiormanor.co.za, on 24 August 2026.
| What it is for | Contact |
|---|---|
| Reception and bookings | 053 832 1971 |
| [email protected] | |
| Address | 1 Kekewich Drive, Monument Heights, Kimberley |
| Official website | mondiormanor.co.za |
| Size | Twenty en suite rooms |
The property lists a swimming pool, secure parking, conference facilities and wireless internet, and takes online bookings through a third party reservation system. Rates change, so take them from the official site rather than from a directory, including this one.
Book direct, and know why it matters
Guest houses appear on many booking platforms, and where you book determines who you deal with when something goes wrong.
- Booked through a platform, the platform is your counterparty for cancellations and refunds. Phoning the guest house will often not resolve it.
- Booked direct, the guest house is. Get the terms in writing at the time of booking, including the cancellation window.
- Confirm banking details by phone before paying a deposit. Emailed invoices with altered account numbers are a well established fraud against small accommodation businesses, and the email will look entirely normal.
- A payment request over WhatsApp or social media is worth double checking against the number on the official site.
Your cancellation rights
The Consumer Protection Act gives you a right to cancel an advance booking, and a supplier may charge a reasonable cancellation fee rather than keeping the whole amount.
- What counts as reasonable depends on how much notice you gave, how likely the room is to be re let, and what the business would lose. A blanket no refund rule does not override this.
- Cancellation because of death or hospitalisation cannot be charged for. That is a specific exception in the Act.
- Cancel in writing and keep the confirmation, because the date you cancelled is what the fee turns on.
If it is not resolved
| Route | Contact |
|---|---|
| First | The guest house, in writing |
| Booked via a platform | The platform’s own dispute process |
| Consumer complaint | National Consumer Commission |
| Consumer Goods and Services Ombud | 0860 000 272 |
| Grading queries | Tourism Grading Council of South Africa |
A star grading is voluntary in South Africa, so an ungraded property is not unlawful. What is not allowed is claiming a grading the property does not hold, and that can be checked with the Tourism Grading Council.
Related contact pages
- Guest house, lodge and hotel contact pages
- Complaints and escalation contact pages
- How to verify a contact number before you use it
Frequently asked questions
What is Mondior Manor’s phone number?
053 832 1971, as published on the guest house’s own website.
Where is Mondior Manor?
At 1 Kekewich Drive, Monument Heights, Kimberley, in the Northern Cape, close to the Big Hole.
Can I get a refund if I cancel?
You may cancel an advance booking, and the supplier may charge a reasonable fee rather than keeping the full amount. Cancellation due to death or hospitalisation cannot be charged for.
Should I pay a deposit from an emailed invoice?
Phone 053 832 1971 and confirm the banking details by voice first. Altered invoice fraud against small guest houses is common.
Details were read on the guest house’s own website on 24 August 2026. Where a detail has changed, the property is the authority.