Mount Grace Hotel and Spa answers on 014 577 5600, and central reservations are on 011 461 9744 or 0861 44 77 44. The hotel is on Old Rustenburg Road, Magaliesburg, in Mogale City, Gauteng. Check in is from 14:00 and check out is 11:00.
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Verified contact details
Read on the operator’s own website, southernsun.com, on 24 August 2026. Mount Grace is a Southern Sun property, which is why several numbers exist for it.
| What it is for | Contact |
|---|---|
| The hotel directly | 014 577 5600 |
| Central reservations | 011 461 9744 |
| Reservations sharecall | 0861 44 77 44 |
| Address | Old Rustenburg Road, Magaliesburg, Mogale City |
| Check in and out | 14:00 and 11:00 |
| Official website | southernsun.com |
Which number to use
Group hotels split their lines, and phoning the wrong one wastes a call. The distinction is consistent across Southern Sun properties.
- Central reservations for booking, changing or cancelling. They hold the booking system, and the hotel’s front desk usually cannot amend a reservation made centrally.
- The hotel directly for anything on site, such as the spa, dietary requirements, accessibility, an event, or a lost item.
- A loyalty or points booking is handled by the programme, not by the hotel, and the hotel cannot reinstate points.
- Booked through a platform, start with the platform. It holds the payment and the hotel often cannot refund it.
Getting there
The hotel sits in the Magaliesberg, roughly an hour and a half from Johannesburg and closer to Krugersdorp. The last stretch is rural, so allow for it after dark. The Cradle of Humankind and the Sterkfontein Caves are the usual pairing for a weekend here.
A spa booking is separate from a room booking and fills well before the hotel does over weekends and public holidays. Book treatments when you book the room, not on arrival.
Deposits and cancellations
Under the Consumer Protection Act you may cancel an advance booking, with the hotel entitled to a reasonable cancellation fee rather than the whole amount, and cancellation caused by death or hospitalisation cannot be charged for. Cancel in writing. If it is unresolved, the Consumer Goods and Services Ombud is on 0860 000 272.
Confirm banking details by phone before paying anything on an emailed invoice, including for a conference or wedding deposit, where the amounts are larger and interception fraud is more common.
Related contact pages
- Guest house, lodge and hotel contact pages
- Complaints and escalation contact pages
- How to verify a contact number before you use it
Frequently asked questions
What is Mount Grace’s phone number?
The hotel is on 014 577 5600. For bookings use central reservations on 011 461 9744 or 0861 44 77 44.
What are the check in and check out times?
Check in from 14:00 and check out by 11:00.
Where is Mount Grace?
On Old Rustenburg Road in Magaliesburg, Mogale City, about an hour and a half from Johannesburg.
Do I book the spa separately?
Yes. Spa treatments are booked separately from the room and fill early on weekends, so arrange them when you book.
Details were read on the operator’s own website on 24 August 2026. Where a detail has changed, the hotel is the authority.