This page covers how to reach Protea Hotel Knysna Quays in Knysna Quays. Protea Hotels by Marriott does not publish a separate switchboard number for every hotel branch, so the reliable route is the national Protea Hotels by Marriott contact line below, together with the official hotel finder that lists the details held for each individual location.
ContactDetails.co.za is an independent directory. We are not Protea Hotels by Marriott and cannot access, change or act on your account. Everything on this page is a routing aid so you reach the right official channel quickly.
Protea Hotels by Marriott contact numbers
These routes were verified against the official Protea Hotels by Marriott contact page on 20 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Central reservations | +27 21 427 7950 |
| Head office | +27 21 430 5000 |
| International | +27 21 430 5300 |
| Reservations email | [email protected] |
| Prokard loyalty email | [email protected] |
Protea Hotels is part of Marriott, and reservations for every Protea property in South Africa run through one central reservations line rather than through each hotel’s own switchboard. Use central reservations for bookings and changes, and the hotel finder for the address and trading details of a specific property.
Reaching the Knysna Quays branch
For the Knysna Quays location specifically, use the official Protea Hotels by Marriott hotel finder. The finder is maintained by Protea Hotels by Marriott, so the address, trading hours and any direct number shown there are the current official records for that store. That matters because branch numbers change hands, and numbers republished on third-party directories are frequently out of date or belong to a business that has since closed.
We have not published a direct phone number for this location. Branch level numbers are not centrally published by Protea Hotels by Marriott, and inventing or copying one from an unofficial listing is exactly how people end up calling a number that no longer belongs to the business.
Choosing the right Protea Hotels by Marriott route
Protea Hotels by Marriott splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.
- Calling from outside South Africa: use +27 21 430 5300, since the local 08 prefixes generally cannot be dialled internationally.
Self-service options before you call
- Email to [email protected], which gives you a written record of what you asked and when.
- The official Protea Hotels by Marriott hotel finder, for trading hours and the details held for a specific location.
- The official site at protea.marriott.com, which carries the current customer care details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- The name and location of the branch or service you are calling about.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the brand’s customer care line first. Unresolved consumer complaints of this kind can be escalated to the Consumer Goods and Services Ombud.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most hospitality complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Protea Hotels by Marriott contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Protea Hotels by Marriott.
- Reach Protea Hotels by Marriott through the official site at protea.marriott.com rather than through a number in a search advert or a social media reply.
- Protea Hotels by Marriott will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Protea Hotels by Marriott contact number?
The routes Protea Hotels by Marriott publishes on its official contact page are listed in the table above, with what each one is for. The main route is +27 21 427 7950. Confirm it on protea.marriott.com before relying on it, since numbers are changed from time to time.
What is the direct number for the Knysna Quays branch?
We do not publish one, because Protea Hotels by Marriott does not centrally publish branch level numbers and we do not republish contact details we cannot verify on an official source. Check the official hotel finder for the current record for that location.
How do I know a Protea Hotels by Marriott number is genuine?
Check it against the official site at protea.marriott.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Protea Hotels by Marriott, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Protea Hotels by Marriott source on 20 August 2026. If you find a detail that has changed, the official source above is always the authority.