The Victoria & Alfred Hotel answers on 021 419 6677. It stands at PierHead, V&A Complex, Dock Road, Victoria & Alfred Waterfront, Cape Town, 8001, and is managed by Newmark Hotels and Reserves.
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Verified contact details
Read on the operator’s own website, newmarkhotels.com, on 25 August 2026.
| What it is for | Contact |
|---|---|
| The hotel, direct | 021 419 6677 |
| Newmark reservations | 021 427 5901 |
| Newmark head office | 021 427 5900 |
| Address | PierHead, V&A Complex, Dock Road, V&A Waterfront, Cape Town, 8001 |
| Sent through the enquiry form on the hotel’s page at newmarkhotels.com | |
| Operator | Newmark Hotels and Reserves |
Why no email address is listed here
Newmark routes enquiries for this hotel through a form on its website rather than publishing a mailbox. We will not guess at an address that looks plausible, because a wrong one either bounces or reaches a department that cannot help. Use the form on the hotel’s page, or telephone.
Three numbers, three different desks
- 021 419 6677 is the hotel. Use it for an arrival, a room, luggage, or anything happening on the property today.
- 021 427 5901 is Newmark reservations, which handles bookings across the group. It is the right number for a new booking or a date change.
- 021 427 5900 is Newmark’s head office, not the hotel. It is the escalation route if the property has not resolved something, and the wrong first call for an ordinary booking.
Do not confuse it with the Queen Victoria Hotel
Newmark runs a second, separately named hotel at the same waterfront, the Queen Victoria Hotel. The names overlap enough that guests routinely telephone one about a booking held at the other, and staff cannot see a reservation that sits on the other property’s system.
Check the exact hotel name on your confirmation before you call or travel. Victoria & Alfred Hotel and Queen Victoria Hotel are different buildings with different addresses.
Finding it, and parking
- PierHead sits inside the working Waterfront, between the shopping complex and the harbour, which is why a street address alone often confuses navigation apps. Ask the hotel for the drop off point when you book.
- Waterfront parking is paid public parking and is not automatically included in a room rate. Confirm what your booking covers.
- Cape Town International is roughly 20km away. Traffic on that route varies enormously by time of day, so allow considerably more than the map estimate for a morning flight.
- The Waterfront is walkable end to end, so a room here removes the need to drive to most of the surrounding restaurants and the aquarium.
Booking and deposits
Confirm banking details by phone on 021 419 6677 before paying any deposit. Intercepted invoices with substituted account numbers are a persistent fraud against hotels, and the email carrying one looks completely ordinary.
Where you book decides who resolves a problem. Through a platform, the platform holds the money and runs the dispute. Direct with the hotel, the hotel does. Either way, get the cancellation terms in writing when you book.
Under the Consumer Protection Act you may cancel an advance booking, and the hotel may charge a reasonable cancellation fee rather than keeping the full amount. Cancellation caused by death or hospitalisation cannot be charged for. If it is not resolved, the Consumer Goods and Services Ombud is on 0860 000 272.
Related contact pages
- Guest house, lodge and hotel contact pages
- Complaints and escalation contact pages
- How to verify a contact number before you use it
Frequently asked questions
What is the Victoria & Alfred Hotel’s phone number?
021 419 6677, published on Newmark’s own website as the hotel’s number.
What is the hotel’s email address?
Newmark does not publish one for this property. Enquiries go through the form on the hotel’s page, or by telephone.
Is this the same as the Queen Victoria Hotel?
No. They are two different Newmark hotels at the V&A Waterfront. Check which name your confirmation gives.
Which number do I call to change a booking?
Newmark reservations on 021 427 5901, unless you booked through a platform, in which case change it there.
Details were read on Newmark Hotels’ own website on 25 August 2026. Where a detail has changed, the hotel is the authority.