Community Media Trust produces health and social justice media in South Africa and is a registered non-profit organisation.
Check the NPO number before donating. A registered non-profit has one issued by the Department of Social Development, and a section 18A receipt for a tax deduction requires separate SARS approval.
The whistleblower address below is for reporting fraud and corruption, which the organisation states it has zero tolerance for. It is not a general enquiry route.
This page covers how to contact Community Media Trust in South Africa. The details below were taken from the official Community Media Trust contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Community Media Trust and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Community Media Trust contact numbers
These routes were verified against the official Community Media Trust contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Switchboard | +27 21 788 9163 |
| General enquiries email | [email protected] |
| Whistleblower reporting email | [email protected] |
Community Media Trust produces health and social justice media in South Africa and is a registered non-profit. Check the NPO number before donating, and note that a section 18A receipt for a tax deduction requires separate SARS approval.
Self-service options before you call
- Check the official site at cmt.org.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Giving to an organisation safely
- A registered non-profit has an NPO number issued by the Department of Social Development, and it should be able to give it to you on request.
- A section 18A receipt for a tax deduction requires separate SARS approval, and the receipt must carry the approval number. Not every registered non-profit has it.
- Ask what proportion of a donation reaches the work. Registered organisations keep financial records and submit annual reports, and a reasonable answer is available.
- Pay into a business account in the registered name, never a personal one, and never in response to an unsolicited call or message.
- Organisations working with children must screen their staff against the National Child Protection Register. A reputable organisation says so when asked.
Where an organisation cannot produce an NPO number or a registered bank account in its own name, that is the answer. Registered non-profits are listed with the Department of Social Development.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own office, in writing. Where someone is in immediate danger that is an emergency, and the South African Police Service on 10111 is the first call.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most non-profit complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Community Media Trust contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Community Media Trust.
- Reach Community Media Trust through the official site at cmt.org.za rather than through a number in a search advert or a social media reply.
- Community Media Trust will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Community Media Trust contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 21 788 9163. Confirm it on cmt.org.za before relying on it, since numbers are changed from time to time.
How do I know a Community Media Trust number is genuine?
Check it against the official site at cmt.org.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Community Media Trust, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Community Media Trust source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.