Kagiso Media is a South African media group with interests including radio stations and research businesses.
A media group holds stations and titles; it does not run their newsrooms day to day. A programme complaint or a news tip goes to the station itself.
Advertising enquiries go to the station’s sales team or its representative, and rate cards are issued per station rather than by the group.
This page covers how to contact Kagiso Media in South Africa. The details below were taken from the official Kagiso Media contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Kagiso Media and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Kagiso Media contact numbers
These routes were verified against the official Kagiso Media contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Switchboard | +27 11 562 2500 |
| General enquiries email | [email protected] |
| ICASA consumer complaints email | [email protected] |
| ICASA general enquiries | +27 12 568 3000 |
| Broadcasting Complaints Commission email | [email protected] |
The office answers Monday to Friday from 08:00 to 17:00.
A media group holds stations and titles; it does not run their newsrooms day to day. A programme complaint or a news tip goes to the station itself, and the group office handles corporate matters.
Self-service options before you call
- Check the official site at kagisomedia.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Before a fitment centre touches the car
- Tell your insurer about any modification. Undeclared changes to a vehicle can reduce a payout or void a claim outright, and the insurer finds out at the assessment, not before.
- Check the finance agreement. Some prohibit alterations while the bank still holds title, and a breach gives the bank rights you would rather it did not have.
- Get the quotation in writing before work starts. A repairer or fitter may not exceed an authorised quotation without your approval, and a bill with unapproved extras at collection is one you can dispute.
- Ask for the workmanship warranty separately from the product warranty. The part is warranted by its maker; the fitting is warranted by whoever did it, and most disputes are about the fitting.
- Keep the old parts. Under the Consumer Protection Act you are entitled to have replaced parts returned to you, and that is what settles an argument about whether a part was replaced at all.
Photograph the vehicle before you hand it over, including the odometer. It costs nothing and it removes the entire category of argument about damage that was or was not there when you arrived.
Complaints and escalation
If a first call does not resolve the matter, escalate through the broadcaster’s own complaints process first. Programme content complaints go to the Broadcasting Complaints Commission of South Africa at [email protected]; licence and service conduct complaints go to ICASA on [email protected] or +27 12 568 3000. Press complaints go to the Press Council of South Africa, which is a third body again.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most broadcasting complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Kagiso Media contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Kagiso Media.
- Reach Kagiso Media through the official site at kagisomedia.co.za rather than through a number in a search advert or a social media reply.
- Kagiso Media will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Kagiso Media contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 11 562 2500. Confirm it on kagisomedia.co.za before relying on it, since numbers are changed from time to time.
How do I know a Kagiso Media number is genuine?
Check it against the official site at kagisomedia.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Kagiso Media, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Kagiso Media source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.