Woodmead is in Sandton, in the north of Johannesburg.
A factory shop is still a retailer under the Consumer Protection Act. Goods sold as seconds may carry disclosed defects, but the defect must be disclosed before the sale.
A shop may not exclude your rights by labelling everything final sale. The six-month right to return defective goods applies regardless of a no-returns sign.
This page covers how to contact Levi Strauss South Africa in South Africa. The details below were taken from the official Levi Strauss South Africa contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Levi Strauss South Africa and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Levi Strauss South Africa contact numbers
These routes were verified against the official Levi Strauss South Africa contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Order escalation email | [email protected] |
| Consumer Goods and Services Ombud | 0860 000 272 |
A factory shop is still a retailer under the Consumer Protection Act. Goods sold as seconds may be sold with disclosed defects, but the defect must be disclosed before the sale, and a shop may not exclude your rights by labelling everything final sale.
Self-service options before you call
- Check the official site at levi.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Your rights when you buy in a shop
- Two prices means you pay the lower one. Where a product is displayed at more than one price, the supplier must sell at the lower, and a till price that differs from the shelf is something you may insist be corrected.
- Six months is the key window. Goods that fail within six months may be returned to the retailer for repair, replacement or refund, and the choice is generally yours.
- A retailer may not send you to the manufacturer during that period. It commonly tries; that does not make it correct.
- A change of mind is not a legal right in a shop. Store return policies for change of mind are a courtesy, and a shop may set its own terms. Online is different: a distance sale carries a seven day cooling-off right.
- Keep the till slip. Proof of purchase is what every claim rests on, and a bank statement entry is a weaker substitute.
Unresolved complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, or by WhatsApp on 081 335 3005. The National Consumer Commission on 012 065 1940 handles contraventions of the Act itself.
Complaints and escalation
If a first call does not resolve the matter, escalate through the business’s own complaints process first, in writing and with a reference number. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, and the National Consumer Commission on 012 065 1940 handles contraventions of the Consumer Protection Act.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Levi Strauss South Africa contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Levi Strauss South Africa.
- Reach Levi Strauss South Africa through the official site at levi.co.za rather than through a number in a search advert or a social media reply.
- Levi Strauss South Africa will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Levi Strauss South Africa contact number?
The routes are listed in the table above, with what each one is for. The main route is [email protected]. Confirm it on levi.co.za before relying on it, since numbers are changed from time to time.
How do I know a Levi Strauss South Africa number is genuine?
Check it against the official site at levi.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Levi Strauss South Africa, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Levi Strauss South Africa source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.