Mineral processing technology in South Africa is served by a mix of private suppliers and the state research organisation Mintek.
Mintek is a state-owned minerals research and development organisation, not a mining company and not a mineral buyer. It provides testing and technology services to the industry.
Metallurgical testwork is quoted per sample and per test regime. Establish the scope, the turnaround and who owns the resulting data before submitting material.
This page covers how to contact Mintek in South Africa. The details below were taken from the official Mintek contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Mintek and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Mintek contact numbers
These routes were verified against the official Mintek contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Switchboard | +27 11 709 4111 |
| General enquiries email | [email protected] |
| Orders email | [email protected] |
| Invoices email | [email protected] |
| Independently operated fraud hotline | 0800 212 669 |
| Fraud hotline SMS | 33490 |
| Fraud hotline email | [email protected] |
Mintek is at 200 Malibongwe Drive, Randburg, Johannesburg, 2194.
Mintek is a state-owned minerals research and development organisation, not a mining company and not a mineral buyer. It provides testing and technology services to the industry.
Self-service options before you call
- Check the official site at mintek.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
How parole is actually decided
- A correctional supervision and parole board decides, not the centre’s staff. No phone call to a correctional centre can influence the outcome.
- The board considers the sentence, the record and the risk, together with any programmes completed and the offender’s conduct inside.
- A victim may register to make representations. This is a right many families do not know they have, and it must be requested through the department in writing so that you are notified when the matter is considered.
- Parole is not release without conditions. It is served under supervision, with conditions that can include monitoring, and a breach returns the person to custody.
- Nobody can buy a parole decision. Anyone offering to arrange early release for a fee is defrauding a family at its most vulnerable moment.
Where a board declines parole it sets a date for reconsideration. The reasons are recorded, and the offender may make representations at the next consideration.
Complaints and escalation
If a first call does not resolve the matter, escalate through the company’s own published enquiry route. A listed company’s shareholder and governance matters go through the company secretary named in its annual report, and an ethics concern goes to the independently operated hotline the company publishes for that purpose.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most corporate complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Mintek contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Mintek.
- Reach Mintek through the official site at mintek.co.za rather than through a number in a search advert or a social media reply.
- Mintek will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Mintek contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 11 709 4111. Confirm it on mintek.co.za before relying on it, since numbers are changed from time to time.
How do I know a Mintek number is genuine?
Check it against the official site at mintek.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Mintek, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Mintek source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.