Paarl is in the Cape Winelands, Western Cape.
Packaging is bought on specification and on volume. Minimum order quantities in this industry are substantial, and a small-volume enquiry is usually better placed with a distributor.
Food-contact packaging must meet compulsory specifications. A supplier should be able to produce the compliance documentation, and for an export product that documentation is not optional.
This page covers how to contact Nampak in South Africa. The details below were taken from the official Nampak contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Nampak and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Nampak contact numbers
These routes were verified against the official Nampak contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Head office | +27 11 719 6300 |
| Independently operated Tip-offs Anonymous, free call | 0800 000 606 |
| Tip-offs Anonymous free fax | 0800 007 788 |
| Tip-offs Anonymous email | [email protected] |
The head office is at Office G6, 1 Waterhouse Place, Century City, 7441.
Nampak is a packaging manufacturer supplying industry, not a consumer business. A complaint about a product inside a package goes to the brand owner rather than to the company that made the can or the bottle.
Self-service options before you call
- Check the official site at nampak.com, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
A Ministry is not the Department
- The Ministry is the political office; the Department is the administration. Documents, permits, grants and registrations are issued by the Department.
- Escalate one level at a time. Office, provincial office, national department. A Ministry is not a shortcut past that sequence, and treating it as one usually adds weeks.
- What a Ministry’s office genuinely handles is policy correspondence, parliamentary questions and formal representations.
- Keep the reference number. Any escalation, at any level, starts with the reference from the original transaction.
- Written beats spoken. A written query creates a record and starts a clock; a phone call leaves nothing behind.
Where a department has been renamed or reconfigured, the functions move with it and old correspondence remains valid. The current department’s name is published on the government’s own contact directory.
Complaints and escalation
If a first call does not resolve the matter, escalate through the company’s own published enquiry route. A listed company’s shareholder and governance matters go through the company secretary named in its annual report, and an ethics concern goes to the independently operated hotline the company publishes for that purpose.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most corporate complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Nampak contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Nampak.
- Reach Nampak through the official site at nampak.com rather than through a number in a search advert or a social media reply.
- Nampak will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Nampak contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 11 719 6300. Confirm it on nampak.com before relying on it, since numbers are changed from time to time.
How do I know a Nampak number is genuine?
Check it against the official site at nampak.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Nampak, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Nampak source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.