Koffiefontein is in the Free State, in the Letsemeng Local Municipality, and has a long diamond mining history.
Diamond buying and selling is separately regulated by the South African Diamond and Precious Metals Regulator, and dealing in unpolished diamonds without a licence is an offence.
Anyone offering to buy diamonds on a mine’s behalf is not acting for it. Producers sell through regulated channels, not through intermediaries approaching the public.
This page covers how to contact Petra Diamonds in South Africa. The details below were taken from the official Petra Diamonds contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Petra Diamonds and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Petra Diamonds contact numbers
These routes were verified against the official Petra Diamonds contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| South African office | +27 11 702 6900 |
| Fax | +27 11 706 3071 |
| General enquiries email | [email protected] |
| Investor relations email | [email protected] |
| Supplier registration email | [email protected] |
| Minerals Council South Africa | +27 11 498 7100 |
The South African postal address is PO Box 71007, Bryanston, 2021. The group management office is in London.
Mining companies advertise vacancies on their own careers portals and never charge to apply. Anyone asking for a fee for a medical, an induction, a placement or transport to site is running a scam. Mine recruitment fraud is among the most common in South Africa, and it targets exactly the people who most need work. Diamond buying and selling is separately regulated by the South African Diamond and Precious Metals Regulator, and dealing in unpolished diamonds without a licence is an offence.
Self-service options before you call
- Check the official site at petradiamonds.com, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Vehicle finance: the points that cause disputes
- The bank holds title until the loan is settled. A financed car cannot be sold, exported or used as security for anything else without the bank’s consent, and comprehensive insurance on it is a condition of the agreement rather than an optional extra.
- A settlement quote expires. Interest keeps running, so a figure from three weeks ago leaves a small balance behind, and that balance keeps the account and the credit listing open. Ask for it in writing with the date it is valid to.
- A balloon payment is not a smaller loan. It defers a large amount to the end of the term, and if the car is worth less than the balloon when it falls due you still owe the difference.
- Voluntary surrender is not a clean exit. The car is sold, usually at auction and usually for less than the balance, and you remain liable for the shortfall plus costs. Phone before arrears build up, because a restructure is almost always cheaper than a surrender.
- Keep the licence and registration current. The bank is recorded as title holder; you are the registered owner responsible for licensing, fines and roadworthiness.
Ask which division holds your agreement before you call. Vehicle and asset finance is administered separately from a transactional account, and the two departments cannot see each other’s screens.
Complaints and escalation
If a first call does not resolve the matter, escalate through the company’s own published route. Unsafe working conditions are reported to the Mine Health and Safety Inspectorate of the Department of Mineral Resources and Energy, and ethics or corruption concerns go to the company’s independently operated hotline, which is confidential.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most mining complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Petra Diamonds contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Petra Diamonds.
- Reach Petra Diamonds through the official site at petradiamonds.com rather than through a number in a search advert or a social media reply.
- Petra Diamonds will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Petra Diamonds contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 11 702 6900. Confirm it on petradiamonds.com before relying on it, since numbers are changed from time to time.
How do I know a Petra Diamonds number is genuine?
Check it against the official site at petradiamonds.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Petra Diamonds, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Petra Diamonds source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.