Gift of the Givers operates nationally, including in Gauteng, responding to disasters and running ongoing programmes.
The national call centre is the route for both offers of help and requests for assistance. Regional operations are coordinated centrally rather than through separate public lines.
Goods donations and cash donations are handled differently. Ask what is actually needed before collecting anything, because unwanted goods cost an organisation money to store and dispose of.
This page covers how to contact Gift of the Givers in South Africa. The details below were taken from the official Gift of the Givers contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Gift of the Givers and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Gift of the Givers contact numbers
These routes were verified against the official Gift of the Givers contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| National call centre, toll free | 0800 786 911 |
| General enquiries email | [email protected] |
Verify before donating, especially during a disaster. Fraudulent appeals imitating relief organisations appear within hours of every major incident, using copied logos and near-identical bank details. Confirm account details on the organisation’s own site or by phoning the number above, never from a forwarded message.
Self-service options before you call
- Check the official site at giftofthegivers.org, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Giving to an organisation safely
- A registered non-profit has an NPO number issued by the Department of Social Development, and it should be able to give it to you on request.
- A section 18A receipt for a tax deduction requires separate SARS approval, and the receipt must carry the approval number. Not every registered non-profit has it.
- Ask what proportion of a donation reaches the work. Registered organisations keep financial records and submit annual reports, and a reasonable answer is available.
- Pay into a business account in the registered name, never a personal one, and never in response to an unsolicited call or message.
- Organisations working with children must screen their staff against the National Child Protection Register. A reputable organisation says so when asked.
Where an organisation cannot produce an NPO number or a registered bank account in its own name, that is the answer. Registered non-profits are listed with the Department of Social Development.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own office, in writing. Registered non-profit organisations are listed with the Department of Social Development, and an NPO number can be requested and checked. Where someone is in immediate danger that is an emergency, and the South African Police Service on 10111 is the first call.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most non-profit complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Gift of the Givers contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Gift of the Givers.
- Reach Gift of the Givers through the official site at giftofthegivers.org rather than through a number in a search advert or a social media reply.
- Gift of the Givers will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Gift of the Givers contact number?
The routes are listed in the table above, with what each one is for. The main route is 0800 786 911. Confirm it on giftofthegivers.org before relying on it, since numbers are changed from time to time.
How do I know a Gift of the Givers number is genuine?
Check it against the official site at giftofthegivers.org. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Gift of the Givers, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Gift of the Givers source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.