Inqaba Biotec provides genomics and laboratory services to researchers and institutions, with its headquarters in Pretoria and offices in Kenya, Tanzania and Ghana.
This is a laboratory services company, not a consumer testing service.
A DNA test used for a legal purpose must follow an accredited chain-of-custody process, and a home test kit result is not accepted by a court in a maintenance or paternity matter. Ask specifically whether a test is legally admissible before paying for one.
This page covers how to contact Inqaba Biotec in South Africa. The details below were taken from the official Inqaba Biotec contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Inqaba Biotec and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Inqaba Biotec contact numbers
These routes were verified against the official Inqaba Biotec contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Pretoria headquarters | +27 12 343 5829 |
| General email | [email protected] |
| East Africa, Nairobi | +254 780 370 012 |
| East Africa, Dar es Salaam | +255 762 339 236 |
| West Africa, Accra | +233 303 969 327 |
The South African address is PostNet Suite 017, Private Bag X12, Menlo Park, 0102.
Inqaba Biotec provides genomics and laboratory services to researchers and institutions, not to the public. A DNA test used for a legal purpose, such as paternity in a maintenance matter, must be done through an accredited chain-of-custody process, and a home test kit result is not accepted by a court. Ask specifically whether a test is legally admissible before paying for one.
Self-service options before you call
- Check the official site at inqababiotec.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Asking an organisation about your personal information
- You may ask what an organisation holds about you. The Protection of Personal Information Act gives you a right of access, and every organisation must have an information officer who deals with such requests.
- You may ask for correction or deletion of information that is inaccurate, irrelevant, excessive or out of date.
- You may object to direct marketing. Ask in writing to be removed, and the organisation must comply.
- Consent for marketing must be obtained, not assumed, and an unsolicited approach for direct marketing to someone who is not a customer is restricted.
- A data breach affecting you must be reported to you as well as to the Information Regulator.
If an organisation does not respond, the Information Regulator enforces the Act and accepts complaints from the public. Keep a copy of your written request and the date you sent it.
Complaints and escalation
If a first call does not resolve the matter, escalate through the company’s own published enquiry route. A listed company’s shareholder and governance matters go through the company secretary named in its annual report, and an ethics concern goes to the independently operated hotline the company publishes for that purpose.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most corporate complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Inqaba Biotec contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Inqaba Biotec.
- Reach Inqaba Biotec through the official site at inqababiotec.co.za rather than through a number in a search advert or a social media reply.
- Inqaba Biotec will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Inqaba Biotec contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 12 343 5829. Confirm it on inqababiotec.co.za before relying on it, since numbers are changed from time to time.
How do I know a Inqaba Biotec number is genuine?
Check it against the official site at inqababiotec.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Inqaba Biotec, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Inqaba Biotec source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.