ProCompare connects consumers with contractors and service providers, and is based in Cape Town.
A quote comparison service is not the tradesman. It passes your request to contractors who then contact you, and the contract you sign is with the contractor rather than with the platform.
Check the contractor’s own credentials. A home builder must be NHBRC-registered, electrical work needs a certificate of compliance from a registered person, and a plumber’s workmanship guarantee should be in writing.
This page covers how to contact ProCompare in South Africa. The details below were taken from the official ProCompare contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not ProCompare and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
ProCompare contact numbers
These routes were verified against the official ProCompare contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Main number | 021 286 6892 |
| General email | [email protected] |
| Consumer Goods and Services Ombud | 0860 000 272 |
| CGSO WhatsApp | 081 335 3005 |
The address is 201 Buitenkloof Studios, 8 Kloof Street, Cape Town, 8001.
A quote comparison service is not the tradesman. It passes your request to contractors who then contact you, and the contract you sign is with the contractor, not the platform. Check the contractor’s own credentials: a home builder must be NHBRC-registered, and electrical work needs a certificate of compliance from a registered person.
Self-service options before you call
- Check the official site at procompare.co.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 081 335 3005, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Using a comparison site, and what happens next
- A comparison service is not your insurer. It gathers quotes and passes your details on. It holds no policy, services nothing and pays no claim.
- The quote is indicative until the insurer underwrites you. The final premium can change once the insurer checks the address, the drivers and the claims history, and the schedule you receive is the contract, not the quote you saw.
- Expect calls from several insurers. Submitting one form typically shares your details with a panel, and each of them may phone.
- You can stop the calls. Ask each company in writing to stop processing your details for direct marketing, and they must comply.
- Compare cover, not only price. Excess amounts, sum insured, security requirements and exclusions differ between quotes, and the cheapest is often the one carrying the largest excess.
Once you have bought, the comparison site drops out of the relationship entirely. Everything afterwards, from a change of address to a claim, goes to the insurer named on your schedule.
Complaints and escalation
If a first call does not resolve the matter, escalate through the business’s own complaints process first, in writing and with a reference number. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, and the National Consumer Commission on 012 065 1940 handles contraventions of the Consumer Protection Act.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake ProCompare contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not ProCompare.
- Reach ProCompare through the official site at procompare.co.za rather than through a number in a search advert or a social media reply.
- ProCompare will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the ProCompare contact number?
The routes are listed in the table above, with what each one is for. The main route is 021 286 6892. Confirm it on procompare.co.za before relying on it, since numbers are changed from time to time.
How do I know a ProCompare number is genuine?
Check it against the official site at procompare.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not ProCompare, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official ProCompare source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.