Ilitha WiFi Contact Details

Ilitha WiFi is run by Ilitha Telecoms, an internet provider aimed at township and underserved areas, selling prepaid wireless and fibre access rather than a monthly contract. Its website is ilitha.com, not a co.za address.

Official contact channels

Telephone: 074 000 0124. This is the only voice number Ilitha publishes, so it is used for both sales and general queries
General enquiries: [email protected]
Technical support: [email protected]
A contact form on the Ilitha website for written queries
Head office: 42 Bath Avenue, Rosebank, Johannesburg, 2196

Use the support address rather than the general one for a connection fault, and include your account or voucher reference and the area you are in, since coverage is network-area specific.

What this organisation provides

Prepaid uncapped internet access, bought by the day, week or month rather than on a contract
Named plans including Ekhaya and Amaya, ranging from a single premium plan to family plans
A Fibre On Your Block programme, for extending the network into a new street or block
A Recharge Now route on the website for topping up an existing account
Ilitha describes its purpose as connecting the unconnected and leaving no one behind

Because the service is prepaid, access stops when the period you paid for ends rather than rolling over. Check the validity period, not just the price, when you buy.

Coverage, applications and work with Ilitha

Coverage is limited to areas where the Ilitha network has been built, and Ilitha notes that some plans are available only in selected regions. Confirm coverage for your address before paying
The Apply section on the website is the route for requesting a connection
Ilitha runs a Careers section and a separate Contractors section for businesses wanting to work on the network build
The website also carries an FAQ covering common account and connection questions

Escalation

Report a fault to the support mailbox first and ask for a reference number, then follow up on the published number quoting it
Keep proof of any voucher or recharge purchase, since a prepaid dispute turns on what was bought and when
An unresolved complaint about a South African internet service provider can be taken to the Independent Communications Authority of South Africa, using the contact details published on the ICASA website

Sources

Ilitha Telecoms contact page, for the telephone number, the general and support mailboxes, the contact form and the Rosebank head office address
Ilitha Telecoms home page and website navigation, for the prepaid plan names, the selected-region note, the Fibre On Your Block, Apply, Recharge, Careers and Contractors sections and the FAQ