Telecoms & Internet · Contact details
Ilitha WiFi Contact Details
Ilitha WiFi runs on Ilitha Telecoms’ published number, 074 000 0124, with general enquiries to info@ilitha.com and technical support to support@ilitha.com. The head office is at 42 Bath Avenue, Rosebank, Johannesburg, 2196. Ilitha Telecoms is an internet provider aimed at township and underserved areas, selling prepaid wireless and fibre access rather than a monthly contract, and its website is ilitha.com, not a co.za address.
Ilitha WiFi contact number and channels
| Route | Details |
|---|---|
| Telephone | 074 000 0124 |
| General enquiries email | info@ilitha.com |
| Technical support email | support@ilitha.com |
| Written queries | Contact form on the Ilitha website |
| Head office | 42 Bath Avenue, Rosebank, Johannesburg, 2196 |
074 000 0124 is the only voice number Ilitha publishes, so it is used for both sales and general queries. Use the support address rather than the general one for a connection fault, and include your account or voucher reference and the area you are in, since coverage is network-area specific.
What Ilitha WiFi sells
- Prepaid uncapped internet access, bought by the day, week or month rather than on a contract.
- Named plans including Ekhaya and Amaya, ranging from a single premium plan to family plans.
- A Fibre On Your Block programme, for extending the network into a new street or block.
- A Recharge Now route on the website for topping up an existing account.
Because the service is prepaid, access stops when the period you paid for ends rather than rolling over. Check the validity period, not just the price, when you buy. Ilitha describes its purpose as connecting the unconnected and leaving no one behind.
Coverage and applying for a connection
Coverage is limited to areas where the Ilitha network has been built, and Ilitha notes that some plans are available only in selected regions. Confirm coverage for your address before paying. The Apply section on ilitha.com is the route for requesting a connection, and the website also carries an FAQ covering common account and connection questions.
Ilitha runs a Careers section and a separate Contractors section for businesses wanting to work on the network build.
Ilitha WiFi customer care when a fault drags on
- Report a fault to the support mailbox first and ask for a reference number, then follow up on 074 000 0124 quoting it.
- Keep proof of any voucher or recharge purchase, since a prepaid dispute turns on what was bought and when.
- An unresolved complaint about a South African internet service provider can be taken to the Independent Communications Authority of South Africa, using the contact details published on the ICASA website.
Frequently asked questions
What is the Ilitha WiFi contact number?
Ilitha Telecoms publishes 074 000 0124 as its only voice number. It handles both sales and general queries for Ilitha WiFi.
What is the Ilitha WiFi customer care email?
General enquiries go to info@ilitha.com and technical support to support@ilitha.com. Send a connection fault to the support address and include your account or voucher reference and your area.
How do I get Ilitha WiFi in my area?
Use the Apply section on ilitha.com to request a connection. Coverage is limited to areas where the network has been built and some plans are available only in selected regions, so confirm coverage for your address before paying.
Where is the Ilitha Telecoms head office?
At 42 Bath Avenue, Rosebank, Johannesburg, 2196. For a fault or an account query, the mailboxes and 074 000 0124 come first; the website also carries a contact form for written queries.
What happens when my prepaid period runs out?
Access stops when the period you paid for ends rather than rolling over. Top up through the Recharge Now route on the website, and keep proof of the purchase in case a dispute follows.
Sources
- Ilitha Telecoms contact page, for the telephone number, the general and support mailboxes, the contact form and the Rosebank head office address
- Ilitha Telecoms home page and website navigation, for the prepaid plan names, the selected-region note, the Fibre On Your Block, Apply, Recharge, Careers and Contractors sections and the FAQ