Telecoms & Internet · Contact details
Huawei Menlyn Contact Details
The Huawei presence at Menlyn is a Huawei Authorised Service Centre inside Menlyn Park Shopping Centre, on the lower ground level, on 010 020 9933. It is a repair and support centre rather than a phone shop, and it is the only Menlyn location Huawei publishes a direct number for.
Huawei Menlyn contact details at a glance
| What you need | Details |
|---|---|
| Huawei Authorised Service Centre, Menlyn Mall | 010 020 9933 |
| Huawei South Africa national hotline | 0860 861111, Monday to Sunday 08:00 to 20:00 |
| WhatsApp and live chat | Chatbot 24 hours; human agents Monday to Sunday 08:00 to 20:00 |
| Vodacom Repairs Menlyn (second service point) | No telephone number published; shops LF45 and LF46, Menlyn Park |
| Address | Corner Atterbury Road and Lois Avenue, Garston AH, Pretoria, 0181, inside Menlyn Park Shopping Centre |
| Mall level | LG4 |
Huawei Menlyn trading hours
- Monday to Thursday: 09:00 to 20:00
- Friday and Saturday: 09:00 to 21:00
- Sunday: 09:00 to 18:00
Huawei notes the T1, 157, 5973S and 875 bus routes reach Menlyn Mall.
Huawei Menlyn repairs and what the centre handles
- Phones and tablets
- Laptops, desktops and monitors, and smartscreen products
- Audio, wearables and smart home and IoT devices
- PC repair support in addition to mobile devices, which not every authorised centre offers
Take proof of purchase and your device IMEI or serial number. An authorised centre can carry out in-warranty repairs, which an ordinary repair shop cannot without voiding the warranty.
The national hotline and other Huawei channels
The Huawei South Africa national hotline is 0860 861111, answered Monday to Sunday from 08:00 to 20:00. Huawei also runs a WhatsApp channel and a live chat on its support site: the chatbot is available 24 hours, with human agents Monday to Sunday 08:00 to 20:00.
Huawei lists a second Menlyn service point, Vodacom Repairs Menlyn at shops LF45 and LF46 in Menlyn Park, but publishes no telephone number for it, so book through the authorised centre or the hotline.
Authorised centre or Huawei: who sets the warranty terms
The centre is an authorised service partner rather than a Huawei-owned store, which is why its number differs from the national hotline.
Warranty terms are set by Huawei rather than the centre, so escalate a warranty dispute to the national hotline quoting the job number from the centre.
Huawei publishes a PAIA manual and Information Regulator PAIA forms on its South African site for formal information requests.
Frequently asked questions
What is the Huawei Menlyn contact number?
010 020 9933 for the Huawei Authorised Service Centre inside Menlyn Park Shopping Centre. The national hotline, 0860 861111, answers Monday to Sunday 08:00 to 20:00.
Where is the Huawei store in Menlyn Mall?
On level LG4 of Menlyn Park Shopping Centre, at the corner of Atterbury Road and Lois Avenue, Garston AH, Pretoria, 0181. It is a repair and support centre rather than a phone shop.
What are the Huawei Menlyn trading hours?
Monday to Thursday 09:00 to 20:00, Friday and Saturday 09:00 to 21:00, and Sunday 09:00 to 18:00.
Does Huawei have a second service point at Menlyn?
Yes, Vodacom Repairs Menlyn at shops LF45 and LF46 in Menlyn Park, but Huawei publishes no telephone number for it. Book through the authorised centre on 010 020 9933 or the national hotline.
Sources
- Huawei South Africa service centre finder, filtered to City of Tshwane, for the authorised centre name, its street address, telephone number, full trading hours, service scope, mall level and public transport directions, and for the second Menlyn service point listed without a number
- Huawei South Africa contact us page, for the national hotline, its operating hours and the WhatsApp and live chat channels