The Huawei presence at Menlyn is a Huawei Authorised Service Centre inside Menlyn Park Shopping Centre, on the lower ground level. It is a repair and support centre rather than a phone shop, and it is the only Menlyn location Huawei publishes a direct number for.
Local channels
- Huawei Authorised Service Centre, Menlyn Mall: 010 020 9933
- Huawei South Africa national hotline: 0860 861111, Monday to Sunday 08:00 to 20:00
- Huawei also runs a WhatsApp channel and a live chat on its support site. The chatbot is available 24 hours, with human agents Monday to Sunday 08:00 to 20:00
- Huawei lists a second Menlyn service point, Vodacom Repairs Menlyn at shops LF45 and LF46 in Menlyn Park, but publishes no telephone number for it, so book through the authorised centre or the hotline
Address and hours
- Address: corner Atterbury Road and Lois Avenue, Garston AH, Pretoria, 0181, inside Menlyn Park Shopping Centre
- Find it on level LG4 in the mall, which is the level Huawei gives in its own directions
- Monday to Thursday: 09:00 to 20:00
- Friday and Saturday: 09:00 to 21:00
- Sunday: 09:00 to 18:00
- Huawei notes the T1, 157, 5973S and 875 bus routes reach Menlyn Mall
Services at this location
- Phones and tablets
- Laptops, desktops and monitors, and smartscreen products
- Audio, wearables and smart home and IoT devices
- Huawei lists this centre as offering PC repair support in addition to mobile devices, which not every authorised centre does
Take proof of purchase and your device IMEI or serial number. An authorised centre can carry out in-warranty repairs, which an ordinary repair shop cannot without voiding the warranty.
Parent organisation
- The centre is an authorised service partner rather than a Huawei-owned store, which is why its number differs from the national hotline
- Warranty terms are set by Huawei rather than the centre, so escalate a warranty dispute to the national hotline quoting the job number from the centre
- Huawei publishes a PAIA manual and Information Regulator PAIA forms on its South African site for formal information requests
Sources
- Huawei South Africa service centre finder, filtered to City of Tshwane, for the authorised centre name, its street address, telephone number, full trading hours, service scope, mall level and public transport directions, and for the second Menlyn service point listed without a number
- Huawei South Africa contact us page, for the national hotline, its operating hours and the WhatsApp and live chat channels
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