Incredible Connection trades as Incredible and is part of Pepkor Trading. It publishes a general customer service number and, separately, a number for its Information Officer, which is the route for data privacy matters rather than for shopping queries.
Official contact channels
- Customer service: 0860 011 700
- Information Officer, privacy and data matters: 0860 900 100
- Self-service: store locator, order tracking, returns and warranty registration on the Incredible website
Publishing a dedicated Information Officer contact is a requirement under South Africa’s privacy legislation, which is why a retailer lists a number that has nothing to do with shopping.
Use 0860 011 700 for orders, deliveries, returns and store queries. The Information Officer number is published in connection with Incredible’s privacy statement and is for requests about personal information, not for a delivery that has not arrived.
What this organisation provides
Incredible retails computing, mobile and consumer technology through physical stores and online. It publishes self-service functions for order tracking, click and collect, returns and refunds, warranty registration and a store locator, alongside credit facilities including a store account, lay-by and business funding.
Because it sells technology, a large share of contact concerns warranties. Registering a warranty at the point of purchase is the step that makes a later claim straightforward, and Incredible publishes a warranty registration route for exactly that.
Note that a manufacturer warranty and the retailer’s obligations are not the same thing. For some faults the manufacturer’s service centre is the faster route, and Incredible’s customer service team can tell you which applies.
Address and operating information
The Incredible name is itself a recent change — the business traded as Incredible Connection for many years and both names remain in common use, which is why searches for either lead to the same company.
Incredible does not publish contact centre operating hours or a head office walk-in address on its site. Store trading hours vary by location and are listed through the store locator rather than centrally.
The business operates as Pepkor Trading Pty Ltd trading as Incredible, which is the legal entity that appears on invoices and in any formal correspondence.
Support and escalation routes
Incredible offers several credit routes — a store account, lay-by and business funding — and each has different terms. A query about a credit account is a different matter from a query about a purchase, and saying which one you mean at the outset avoids being transferred.
Have the order number or the till slip and the product serial number ready. Returns and refunds are governed by the published returns policy and by consumer protection law, and the serial number is what ties a fault to a specific unit.
Ask for a reference number on any unresolved matter. Retail complaints that cannot be settled with the store fall to the Consumer Goods and Services Ombud, with the National Consumer Commission as the statutory body. Privacy complaints go to the Information Regulator rather than through the retail complaints route.
Sources
Contact details on this page were checked against Incredible’s own website, incredible.co.za, on 30 August 2026. Routes Incredible does not publish are not listed here.