Kruger Park Lodge is a resort at Hazyview in Mpumalanga, on the doorstep of the Kruger National Park, operated by Legacy Hotels and Resorts. Before you book, check which Kruger Park Lodge you are dealing with, because a separately branded lodge using the same name is marketed by a different operator.
Official contact channels
- Lodge: 013 737 5000, published by the operator as +27 (0)13 737 5000
- Reservations email: [email protected]
- Group enquiries: [email protected]
- The lodge takes online bookings through the operator own reservation system
Quote a booking reference in any email. The lodge is sold both directly and through travel platforms, and reservations staff need the reference to tell which channel a booking came through before they can change anything.
What this organisation provides
- Resort accommodation at Hazyview, close to the Numbi and Phabeni gates into the Kruger National Park
- The property is operated under the Legacy Hotels and Resorts group
- A separate lodge marketed under a different operator also trades as a Kruger Park Lodge, so the operator name is the reliable identifier
That naming overlap is the practical risk. If a booking confirmation, a review or a directory listing names an operator you do not recognise, check it against the address and the reservations email before paying a deposit.
Address and operating information
- Location: Hazyview, Mpumalanga, near the western gates of the Kruger National Park
- The operator publishes map coordinates for the property alongside its contact details
- Check-in and check-out times are not published on the contact page, so confirm them when booking
Plan the drive around park gate times rather than lodge times. If your trip includes an early game drive, the Kruger gates open at set hours that vary by season, and those, not the lodge, will dictate your start.
Support and escalation routes
- Raise a booking problem with the lodge on 013 737 5000 or the reservations mailbox, keeping the reference
- A booking made through an online travel agent is a dispute with that agent, which holds the payment and sets the cancellation terms
- Timeshare or shared-ownership arrangements at a resort are governed by their own contract and by the Property Practitioners regulatory framework where an agent was involved
- Unresolved consumer complaints: Consumer Goods and Services Ombud, 0860 000 272, free of charge
Resorts of this kind often carry a mix of hotel guests and timeshare owners. If your question is about a shared-ownership week, levies or resale, that is a different administrative route from an ordinary reservation, so say which you are asking about at the outset.
Sources
- Legacy Hotels and Resorts contact page for Kruger Park Lodge, legacyhotels.co.za, read 3 September 2026