SRD Status Contact Number

For SRD status help, call SASSA’s toll-free line on 0800 60 10 11 or check your application status online at srd.sassa.gov.za/sc19/status. SASSA does not publish a separate SRD status phone number. Grant enquiries can also be sent to GrantEnquiries@sassa.gov.za.

SRD SASSA contact details

Route	Details
SRD application status check	srd.sassa.gov.za/sc19/status
SASSA toll-free call centre	0800 60 10 11
SASSA grant enquiries email	GrantEnquiries@sassa.gov.za
Reconsideration status (May 2020 to March 2022 only)	srd.sassa.gov.za/sc19/reconsideration
e-KYC check	srd.sassa.gov.za/sc19/ekyc
SASSA head office switchboard	012 400 2000

SASSA SRD toll-free contact number

The SASSA SRD toll-free contact number for help with grant enquiries is 0800 60 10 11. There is no separate phone number specifically for checking an SRD application status. The online status route is srd.sassa.gov.za/sc19/status.

If you are contacting SASSA about your SRD status, have your application details ready so the agent can find your record. You can also email GrantEnquiries@sassa.gov.za for grant enquiries.

How to check your SRD application status

The official SRD portal is srd.sassa.gov.za, on the sassa.gov.za domain. The portal has an “Application status” section. Open that section and choose “click here to check online” to see your result.

• Go to the official portal at srd.sassa.gov.za.
• Open “Application status”.
• Choose “click here to check online” to view your status.
• If you need further help, call 0800 60 10 11 or email GrantEnquiries@sassa.gov.za.

The same official portal also provides an e-KYC check at srd.sassa.gov.za/sc19/ekyc.

SRD declined status and appeal route

If your SRD application was declined for a month from April 2022 onward, the appeal goes to the Department of Social Development. Each declined month must be appealed separately using the DSD appeals link on the SRD portal.

See SASSA SRD appeal contact details for the related appeal contact information.

SRD reconsideration status for May 2020 to March 2022

The reconsideration status route at srd.sassa.gov.za/sc19/reconsideration applies to May 2020 to March 2022 only. The reconsideration process for that period has been completed, and SASSA says no new applications for that period will be considered.

SRD update contact details route

If you need to update your SRD details rather than check an application status, see SRD update contact details. This page does not provide a separate process for changing banking details, an account number or a phone number.

SASSA head office contact details

SASSA head office is at SASSA House, 501 Prodinsa Building, Cnr Steve Biko and Pretorius Streets, Pretoria 0083. The head office switchboard number is 012 400 2000.

For other public-sector contact listings, see the government directory.

Frequently asked questions

What is the SASSA SRD toll-free contact number?

The SASSA toll-free call centre number for grant enquiries is 0800 60 10 11. SASSA does not publish a separate phone number specifically for SRD status checks.

How do I check my SRD status?

Go to srd.sassa.gov.za, open “Application status” and choose “click here to check online”. The direct status route listed on the page is srd.sassa.gov.za/sc19/status.

Where do I appeal if my SRD status says declined?

For a declined month from April 2022 onward, lodge an appeal with the Department of Social Development using the appeals link on the SRD portal. Each declined month is appealed separately.

Can I still check SRD reconsideration for 2020 or 2021?

The reconsideration status page covers May 2020 to March 2022 only. SASSA says that reconsideration process is complete and no new applications for that period will be considered.

Sources

• SRD portal application status and reconsideration sections, srd.sassa.gov.za, read 27 September 2026
• SASSA contact page, sassa.gov.za/contact, read 27 September 2026
• SASSA SRD grant page, sassa.gov.za/social-grants/srd, read 27 September 2026