Cell C runs a customer care helpline that is free from a Cell C phone, plus separate lines for technical support, contracts and upgrades, business sales and fibre.
Cell C contact details
| Customer care (from a Cell C phone, free) | 135 |
| Customer care (from any other phone) | 084 135 |
| Technical support | 084 155 5555 |
| Contracts and upgrades | 084 145 |
| Cell C Direct | 084 145 |
| C-fibre | 084 145 |
| Business sales | 084 1234 |
| Head office main switchboard | 084 174 4000 |
| Customer care fax | 084 167 6598 |
| Head office address | The Waterfall Campus, Cnr Maxwell Drive and Pretoria Main Road, Buccleuch |
Source: cellc.co.za.
Technical support hours
Cell C lists technical support on 084 155 5555 as available Monday to Friday from 07:00 to 23:00, and on Saturdays, Sundays and public holidays from 07:00 to 23:00.
Short codes from a Cell C phone
| Customer care | 135 |
| Voicemail (free) | 144 |
| Directory enquiries | 146 |
| Quick info line, products and services | 147 |
| Emergency (free from any cellphone) | 112 |
Call costs
Calling 135 from a Cell C phone is free. Cell C states that calls to 084 135 made from any other network or from a Telkom line are charged at normal rates, so use 135 where you can.
112 is free from any cellphone on any network, with or without airtime, and is the number to use in an emergency.
What to have ready
Have your Cell C number, your ID number as the registered account holder, and your account or contract number if the query relates to a contract. Ask for a reference number and keep it, since a follow-up quoting the original reference is treated as a continuation rather than a new query.
Never share a PIN or OTP
Cell C will not ask for your SIM swap PIN, a one-time PIN or your banking OTP. Never share these with anyone claiming to be from the network. If you lose signal unexpectedly and cannot make calls, contact Cell C immediately, since that can indicate an unauthorised SIM swap.
Complaints and escalation
Raise the complaint with Cell C first and get a reference number in writing. If it is not resolved within their stated timeframe, escalate to the Independent Communications Authority of South Africa (ICASA) on 012 568 3000 or [email protected].
Related pages
- Cell C complaints contact details
- Cell C contract cancellation contact details
- Cell C fibre contact details
- Cell C store contact details
FAQs
- What is the Cell C customer care number? Dial 135 free from a Cell C phone, or 084 135 from any other phone.
- What is the Cell C technical support number? 084 155 5555, available 07:00 to 23:00 seven days a week including public holidays.
- Is calling Cell C free? 135 is free from a Cell C phone. Calls to 084 135 from other networks are charged at normal rates.