King Price runs a single contact number, 0860 50 50 50, which also works on WhatsApp, and it publishes no customer service email address at all. That makes the choice simple, but it puts the weight on getting your query categorised correctly, because the insurer’s call-back form asks you two questions before anything else: which type of cover you hold, and what you want to do. Personal, commercial and life insurance are administered separately, and the list of actions runs from getting a quote to cancelling a policy to recovering an excess. Picking accurately is what routes you to a team that can actually act. If you are stuck at the roadside or dealing with damage right now, King Price publishes a separate emergency assist route rather than putting you through the general queue. All details below come from King Price’s own contact page.
Official contact channels
- Telephone: 0860 50 50 50
- WhatsApp: 0860 50 50 50, the same number
- Live chat: chat to an agent on kingprice.co.za
- Emergency assist: published as a separate route on the contact page for roadside and at-home emergencies
- Call back: request one through the online form, giving your name, number, cover type and what you need
- Self-service: the FAQ and document library on kingprice.co.za
- Email: King Price publishes no customer service email address. If you are given one, confirm it against kingprice.co.za before sending documents.
What this organisation provides
King Price is a South African direct insurer, best known for vehicle cover whose premium decreases monthly as the insured car depreciates. It sells personal insurance, commercial insurance and life insurance, and its self-service tools reflect that split — the call-back form offers different action lists depending on which of the three you choose. Commercial customers get an additional option to enquire about group schemes cover that personal customers do not see. Because King Price sells direct rather than through brokers, there is no intermediary to act for you: the number above is the route.
Address and operating information
King Price does not publish a street address or contact centre operating hours on its contact page. Treat the telephone line as a business-hours service and use WhatsApp or the call-back request outside those times, since both leave a record that is picked up when the office reopens. Emergency assist is the exception and is the route to use when the matter cannot wait. The insurer also publishes an inspection centre finder, which is relevant if a vehicle needs to be inspected before cover starts or after a claim.
Support and escalation routes
The call-back form’s own categories are the most reliable guide to how King Price is organised internally, so use them rather than describing your problem in free text where possible.
- Choose your cover type first — personal, commercial or life. This determines which team receives the request.
- Then pick the action: get a quote, make a change to your policy, find your documents, ask a question about your policy, cancel your policy, or submit and follow up on a claim.
- Two options are easy to miss and often what people actually need: recovering an excess or submitting a third-party claim, and finding an inspection centre.
- Use WhatsApp on 0860 50 50 50 for anything you want evidence of. A cancellation in particular should never rest on a phone call alone, since it stops a recurring debit order.
- Once the insurer’s own process is exhausted, an unresolved short-term insurance complaint can be referred to the relevant financial services ombud scheme.
Sources
The telephone and WhatsApp number, the contact channels and the call-back categories on this page were read from King Price’s own contact page at kingprice.co.za on 30 August 2026. Nothing has been inferred or taken from a directory. King Price publishes no contact centre hours, no street address and no customer service email address, and this page does not supply any of them.