Insurance & Medical Aid · Support
King Price Insurance Claims Contact Details
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For King Price Insurance claims, call 0860 50 50 50, or +27 860 505 050 from outside South Africa. King Price also offers live chat and WhatsApp from its website, as well as a call-back form that can be routed specifically to claims.
King Price Insurance contact details
| What you need | Contact |
|---|---|
| Claims telephone | 0860 50 50 50 |
| From outside South Africa | +27 860 505 050 |
| Live chat and WhatsApp | Offered from the King Price website |
| Claims call-back | Use the call-back form and select Submit or follow up on my claim |
| Excess recovery or third party claim | Use the call-back form and select Recover an excess or submit a third party claim |
King Price runs claims through one national telephone number. There is no separate claims line per province or product. The same number takes motor, household and business claims.
King Price Insurance claims contact number
The King Price Insurance claims contact number is 0860 50 50 50. From outside South Africa, use +27 860 505 050. This is the number to use for motor, household and business claims.
When you phone about a claim, have the information that applies to the incident ready so the claims team can work from the correct details.
- Your policy number.
- The date, time and place of the incident.
- For a motor claim, the other vehicle’s registration and the other driver’s details if there was a third party.
- A SAPS case number where one is required, including theft, hijacking, malicious damage and most accidents involving another party.
- Photographs taken at the scene, if you have them.
King Price Insurance WhatsApp and call-back options
King Price offers WhatsApp and live chat from its website. The page does not publish a separate WhatsApp number, but these contact routes are available alongside the claims telephone line.
The call-back form is useful because it routes the request by reason. Select Submit or follow up on my claim for a claims matter rather than entering the general queue.
For excess recovery or a third party matter, the form also provides Recover an excess or submit a third party claim as a selectable reason. Using the relevant reason can direct the request to the appropriate team when the switchboard is busy after a hailstorm or a long weekend.
King Price Insurance customer service for a claim
For claim-related customer service, use 0860 50 50 50 or the claims option on the call-back form. If you are following up on an existing claim, select Submit or follow up on my claim so the request is routed as a claims matter.
Report a claim as soon as you reasonably can. Insurance policies carry notification periods, and a late report can cause problems for an otherwise valid claim. If you cannot get through by telephone, log the call-back rather than waiting so that the attempt is recorded with a date.
Excess recovery and third party claims
The same King Price claims number handles two processes that are often confused. Excess recovery is King Price trying to recover your excess from the party who caused the loss after your own claim has been settled.
A third party claim is different. It is a claim against a King Price policyholder when you are not insured with King Price yourself. You can use 0860 50 50 50 for this and will need the King Price policyholder’s details and a case number.
If a King Price claim is declined or delayed
If a claim is declined, ask for the decision in writing with the specific policy clause relied on. A verbal decline does not give you the same written basis to act on.
- Ask for the decision in writing with the specific policy clause relied on.
- Use King Price’s own internal complaints process first. The ombud will ask whether you have.
- If the matter is still unresolved, the National Financial Ombud Scheme handles short-term insurance complaints free of charge to the consumer.
Claims fraud and unexpected calls
After an accident, people sometimes receive calls offering to handle a claim, arrange a tow or recover an excess for an upfront fee. King Price does not ask for a payment to process a claim.
If someone contacts you claiming to handle the matter, phone 0860 50 50 50 yourself rather than accepting the unsolicited call.
Frequently asked questions
What is the King Price Insurance contact number?
The King Price Insurance claims contact number is 0860 50 50 50. From outside South Africa, use +27 860 505 050.
What is the King Price Insurance telephone number for claims?
Call 0860 50 50 50 for a motor, household or business claim. King Price uses the same national claims number rather than separate lines by province or product.
Does King Price Insurance have a WhatsApp number?
King Price offers WhatsApp from its website, along with live chat. The page does not provide a separate WhatsApp number.
How do I follow up on a King Price Insurance claim?
Call 0860 50 50 50 or use the call-back form and select Submit or follow up on my claim. That reason routes the request as a claims matter.