Bash Contact Details

For people searching for a Bash contact number, Bash does not publish a customer service phone number for online orders. The number often quoted for Bash, 0860 834 834, is TFG Customer Services for TFG Money store accounts, not Bash orders. For Bash customer service, use live chat through the “Help” widget at the bottom right of bash.com or the Bash app, or email support@bash.com. Bash Support is open Monday to Friday 8am to 6pm, and Saturdays and public holidays 8am to 3pm. Every detail below was read from Bash’s help centre on help.bash.com and TFG Limited’s contact page on 14 and 25 September 2026.

Bash customer service contact details

What you need	Contact
Orders, deliveries, returns and refunds (live chat)	“Help” widget, bottom right of bash.com or the Bash app
Bash Support email	support@bash.com
Bash Support hours	Mon to Fri 8am to 6pm; Sat and public holidays 8am to 3pm
Help articles and requests	help.bash.com
TFG Money account queries (not Bash orders)	0860 834 834, customerservices@tfg.co.za
TFG head office switchboard	+27 21 938 1911

Bash contact number for South Africa and online orders

Bash’s “Contact Bash Support” page lists live chat and email rather than a Bash customer service phone number. For an online order problem, open the Help widget and choose the relevant topic. For example, use “Order queries” for a missing item or “Returns” when you need to book a courier collection. You can also contact Bash Support at support@bash.com.

Live chat and email are answered during Bash Support business hours: Monday to Friday 8am to 6pm, and Saturdays and public holidays 8am to 3pm. Bash says responses can be slower during the festive season.

The 0860 834 834 number is not a Bash online contact number for orders. It belongs to TFG Customer Services and is used for TFG Money account queries. If the issue concerns the TFG Money account that you use to pay on Bash, Bash directs you to TFG Money Customer Services instead.

Bash customer service, support and email address

For Bash customer service relating to orders, deliveries, returns or refunds, use the live chat Help widget on bash.com or in the Bash app. The Bash customer service email address is support@bash.com. Help articles and requests are available through help.bash.com.

Bash does not publish a helpline, client care, complaints or emergency number, and it has no separate Johannesburg, Cape Town or Western Cape number. Enquiries and complaints about Bash orders go to live chat or support@bash.com during the published Bash Support hours. For TFG Money accounts only, use 0860 834 834 or customerservices@tfg.co.za.

Bash WhatsApp number and TFG Money contacts

There is no separate Bash TFG contact number: the WhatsApp self-service contact given in the Bash help information is for TFG Money account queries, not Bash orders. For a TFG Money account, use 0860 834 834 or email customerservices@tfg.co.za; for Bash orders, the Bash TFG contact routes are the Bash live chat Help widget and support@bash.com.

If you want to apply for a TFG Money account, the application routes listed are online at tfg.co.za, on WhatsApp 060 944 4884, or at any TFG store. You need a valid South African ID or passport, must be 18 or older, and may need 3 months’ proof of income.

Bash account, login and registration

For a Bash account login or new registration, select “Login and Register” on bash.com or in the Bash app. To create a profile, choose “Register” and follow the steps. The email address used to register becomes your username on the Bash website and app. Existing TFG login details also work on Bash.

• Forgot your password: click “Forgot password?” on the login screen and enter the email address or mobile number you use to log in. Bash sends an OTP and reset instructions.
• Login error: check capitalisation. If you tried your email address, try your mobile number instead, or the other way round. If you still cannot log in, use Bash Support live chat or support@bash.com.
• Changed your email or number: if you no longer have the phone number or email address used for the original registration, register a new profile. To access the old profile’s order history, contact Bash Customer Support. The agent will ask questions to confirm that the profile is yours.

A Bash credit account is a TFG Money account. A TFG Money account is also one of the payment methods available when shopping through Bash.

Changing a phone number or details on a Bash order

Bash says you cannot change personal details, including your phone number, after an order has been placed. Once an order is placed and paid, you also cannot edit its items, payment method or personal details. Check that the information saved in your Bash profile is correct before placing your next order.

For a small delivery address mistake, such as an incorrect house number on the same street, contact Bash Support. Bash says it will try to help once the order is with the courier. A change to a different suburb or city is not possible.

Bash phones and cellphones

Bash phones and cellphones are ordinary product listings on the Bash shopping platform. Support for a cellphone order therefore follows the same route as other Bash orders: use the live chat Help widget or support@bash.com for an order-related problem.

The related mobile service is TFG Connect, a mobile virtual network service operated by TFG Services that sells airtime and data products.

Bash payment methods and instalment options

Bash accepts a TFG Money account, Visa, Mastercard and American Express cards, Apple Pay, Samsung Pay, EFT via Stitch, Capitec Pay via Stitch, buy now pay later through Payflex and PayJustNow, an RCS card via PayU, and the Bash Gift Card (TFG eGift Card).

For an instalment option in the Bash app, choose “Buy now, pay later” on BashPay at checkout. Payflex offers Pay-in-3 or Pay-in-4 for amounts over R10 and under R50,000. PayJustNow offers Pay in 3 without interest, or Pay in 12 with interest. You can create a Payflex or PayJustNow account during checkout.

A TFG Money account is set to a 12-month plan by default. To change it to 6, 18 or 24 months, contact TFG Money Customer Services. The minimum spend is R1,500 for 18 months and R2,500 for 24 months.

Bash delivery contact and order tracking

For a Bash delivery query, use Bash Support through the live chat Help widget rather than looking for a separate Bash delivery contact number. Track an order in your Bash profile under Orders. Bash sends an SMS when an order is handed to its couriers and another when it is on the way.

Bash sources items from different TFG stores and warehouses, so a single order can arrive as several parcels on different days. Check the status of each shipment before reporting an item as missing. If every item shows as delivered but something is not there, use the live chat option and select “Order queries”.

Deliveries are made by Bash Delivery, whose drivers wear Bash-branded gear, or by RAM, M24 and City Logistics. Those courier companies send their own updates once they have your parcel.

Bash delivery times and costs

• Delivery fee: free on orders over R650; R60 on orders under R650.
• Delivery times: 2 to 4 working days in urban areas, up to 7 working days in regional areas, and longer in remote areas.
• Delivery hours: 9am to 5pm, Monday to Friday, excluding public holidays.
• Furniture: 5 to 10 working days after an agent confirms a date, R750 within 150 km of the warehouse and R1,500 beyond that.
• Collect in store: from over 1,300 TFG stores, free on orders over R650 or R25 below that. Bash sends a collection OTP for each package once it reaches your pickup point.

Bash stores and in-store availability

Bash is online only and has no shops of its own. To find out which physical TFG stores near you have a particular item, select “Check in-store availability” on the product page and allow location access or enter an address.

The TFG stores under the Bash umbrella include @home, American Swiss, Archive, Beautybox, Coricraft, Dial-a-bed, Exact, Fabiani, Foschini, Granny Goose, G-Star Raw, Hi, Jet, Markham, Mojo Beds, TheFIX, Relay Jeans, RFO, Sneaker Factory, Sportscene, Sterns, Totalsports and Volpes.

Cancelling a Bash order

Bash says an order cannot be cancelled after it has been placed and paid for. If you no longer want the order, refuse the delivery or return the item online or at a TFG store.

If Bash cancelled an order because it did not meet its security verification checks, no refund is processed and the profile is blocked until the fraud team reviews an appeal. The dispute form on help.bash.com asks for proof of address, proof of payment and proof that the bank account is yours. Bash says it acknowledges appeals within 24 hours and usually decides within 7 business days.

Bash returns

You have 30 days from delivery or collection to return unused items in their original packaging with the price tag attached. Goods from a TFG brand can be returned to any store of that brand. For example, Totalsports goods can go to any Totalsports store. Take your digital invoice from the Bash app or email, or the delivery note.

For a courier return, use Bash live chat and choose “Returns”. Bash arranges a free collection within 3 to 5 working days, excluding American Swiss and Sterns goods. Items “sold by Bash” or “sold by Galaxy” can only be returned by courier.

For hygiene reasons, Bash does not accept returns of underwear, swimwear, socks, cosmetics, toiletries and piercing jewellery, among others. A faulty, damaged or wrong item can be taken to a store for an exchange or refund where it qualifies, or collected by courier.

Bash refunds

Refunds go back to the payment method used for the order and cannot be redirected. Bash’s help centre gives the following times, counted from when Bash processes the refund and emails you: an eGift card up to 2 business days; a TFG Money account up to 3 business days; and a credit or debit card, EFT, RCS, MoreTyme or Payflex up to 7 business days.

Store returns receive an immediate refund or exchange. For courier returns, Bash inspects the items at its warehouse before processing the refund. If the money has not arrived by the date in your refund email, Bash says to contact your payment provider.

Tax invoices can be downloaded under Orders in your Bash profile, one per delivery. A credit note is emailed once a refund is processed.

Bash head office and company information

Bash is the online shopping platform of The Foschini Group (TFG), selling brands such as Foschini, Markham, Sportscene, Totalsports, @home, American Swiss and Sterns from one basket. An order for Sportscene items placed on Bash is a Bash order: it is handled by Bash support through the live chat Help widget or support@bash.com, not by the Sportscene store. Its help centre is copyrighted to Foschini Retail Group (Pty) Ltd, a registered credit provider, NCRCP36.

TFG’s head office is the Stanley Lewis Centre, 340 Voortrekker Road, Parow East, Cape Town. The TFG head office switchboard is +27 21 938 1911, but it is not a Bash support line. For Bash online customer service, start with the live chat Help widget or support@bash.com.

Frequently asked questions

What is the Bash contact number?

Bash does not publish a customer service phone number for online orders. Use the live chat Help widget or email support@bash.com. 0860 834 834 is TFG Customer Services for TFG Money accounts, not Bash orders.

What is the Bash online customer service number?

There is no Bash telephone line listed for online-order support. Bash directs customers to live chat or support@bash.com. The published support hours are Monday to Friday 8am to 6pm, and Saturdays and public holidays 8am to 3pm.

What is the Bash customer service email address?

The Bash Support email is support@bash.com. It can be used for Bash support alongside live chat through the Help widget on bash.com or the Bash app.

What is the Bash WhatsApp number?

The WhatsApp self-service contact described in the Bash help information is for TFG Money rather than Bash orders. TFG Money account queries use 0860 834 834, while TFG Money account applications can be made on WhatsApp 060 944 4884.

How do I log in to my Bash account?

Select “Login and Register” on bash.com or in the Bash app. Your username is the email address used when you registered, and existing TFG login details also work on Bash.

Can I change my number on a Bash order that has been placed?

No. Bash says personal details cannot be changed once an order has been placed. Update the information in your Bash profile before your next order.

Is there a Bash delivery contact number?

Bash does not list a separate telephone line for delivery queries. Track the order under Orders in your Bash profile or use the live chat Help widget and select “Order queries” when support is needed.

What payment methods does Bash accept?

Bash accepts a TFG Money account, Visa, Mastercard, American Express, Apple Pay, Samsung Pay, EFT and Capitec Pay via Stitch, Payflex, PayJustNow, RCS via PayU and the Bash Gift Card.

Does Bash have physical stores?

No. Bash is online only, but you can collect or return eligible items through TFG stores and check in-store availability from a Bash product page.

Sources

• Bash help centre, help.bash.com: Contact Bash Support; Where is my order; Shipping options and costs; How do I cancel my order; Return policy; How do I return an item; Refunds; Order issues; Which couriers deliver your orders, read 14 September 2026
• TFG Limited Contact page, tfglimited.co.za/contact, read 14 September 2026
• Bash help centre, help.bash.com: Contact Bash Support; Contact TFG Money; How do I register; Can I use my TFG login details on Bash; I’ve forgotten my password; I’m receiving an error when I try to log in; I can’t get an OTP; How do I apply for an account; How can I update my personal details on my order; Can I make changes to my order; What payment options are there; Buy now pay later with Payflex or PayJustNow; 6-month payment plan; Check in-store availability; What is TFG Connect, read 25 September 2026