RAM, trading as RAM Hand-to-Hand Couriers, is a South African courier and distribution company. The contact routes below were read from the RAM website on 31 August 2026.
Official contact channels
- Telephone: 0861 726 726
- Mobile and WhatsApp: 082 372 6726
- Online: the contact form on ram.co.za
The digits 726 726 spell RAM RAM on a keypad, which is a useful check that you have dialled the right number. The 082 number works both as an ordinary mobile line and on WhatsApp, so a photograph of a waybill or a damaged parcel can be sent straight to it.
RAM asks you to choose one of four categories when using its online form, and picking the right one determines which desk receives it:
- General enquiry
- Request a quote
- Customer support
- Complaint
What this organisation provides
RAM provides courier and distribution services across South Africa, handling collections and deliveries for business and individual senders. Its published customer information covers payment options, a fuel surcharge, and a frequently asked questions section.
The fuel surcharge is worth understanding before you query an invoice. Couriers apply a surcharge that moves with the fuel price rather than being fixed in your rate, so a quoted rate and a final invoice can legitimately differ. RAM publishes its current surcharge on its own website, and that is the figure to check against your invoice before raising a billing dispute.
Before contacting RAM, have your waybill number ready – it is the reference that identifies a specific consignment, and without it a tracing request cannot start. For a collection query, have the collection address and the date and time the collection was booked. For a damage or loss claim, photograph the packaging as well as the contents before disposing of anything.
Address and operating information
RAM does not publish a head office street address or call centre operating hours on its contact page. The 0861 prefix is a national share-call number reachable from anywhere in South Africa, charged at the operator rate rather than as a local call.
Because courier collections run to cut-off times rather than to office hours, confirm the daily collection cut-off for your area when you book rather than assuming a late-afternoon booking will be collected the same day. A parcel booked after cut-off moves the following working day, which is the most common cause of a delivery appearing late when it is in fact on schedule.
Support and escalation routes
Use the complaint category on the RAM form rather than the general enquiry route, so the matter is logged as a complaint from the outset, and quote the waybill number. Keep the reference RAM gives you.
For a lost or damaged consignment, submit the claim in writing and keep proof of the value of the contents – an invoice or receipt. Courier liability is limited by the terms of carriage you accepted when booking, and those limits are usually far below the replacement value of the goods, which is why separate transit cover exists. Read the legal documents published on the RAM site before assuming full value will be paid.
If RAM does not resolve the matter, a courier service paid for by a consumer falls under the Consumer Protection Act, administered by the National Consumer Commission. A business-to-business consignment is governed by the contract terms instead, so the route there is a legal one rather than a consumer complaint.
Sources
- ram.co.za contact page, read 31 August 2026