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Edcon Contact Details

Verified 2 September 2026Official source onlyIndependent directoryReport a wrong number

Edcon does not exist as a trading company any more, and edcon.co.za no longer resolves to a website. The group that owned Edgars, Jet and CNA entered business rescue in 2020 and its brands were sold off to separate owners, so there is no Edcon head office, call centre or account line left to reach. What you actually need is the company that now owns whichever brand your query relates to.

Official contact channels

Two different companies absorbed the parts of Edcon that most queries are about, and a third still administers some of the old insurance policies.

The last of those is the only mailbox still carrying the Edcon name. Denis Insurance kept the original address rather than renaming it, so a dental policy taken out through the old group is still serviced at an Edcon address even though the group behind it is gone.

What this organisation provides

Edcon was a holding company rather than a shop. It did not sell anything directly to the public, which is why there was never a useful Edcon customer number even when the group was trading. Queries went to the individual chains, and that is still the position now, except that the chains no longer share an owner.

Edgars is now owned and run by Retailability. The clearest evidence of the move is in the dialling code: the customer care line is an 031 Durban number rather than the Johannesburg numbers the old group used, because Retailability runs the brand from KwaZulu-Natal. Every Edgars service mailbox now ends in retailability.co.za, and the store card itself sits with RCS rather than with the retailer.

Jet was bought by The Foschini Group and is now one of the TFG brands. The old jetonline.co.za address redirects to the Jet section of bash.com, which is the TFG online store, and a Jet account is now a TFG Money account rather than an Edcon one.

One warning worth having before you dial or email. The domain jet.co.za belongs to an unrelated business that has nothing to do with the clothing chain, and the support address published there does not reach Jet stores or TFG. Anyone searching for Jet by name lands there easily, so check that the page you are on mentions TFG before you send anything to it.

Address and operating information

  • Edgars customer care: Monday to Friday 08h00 to 16h30, Saturday 08h00 to 16h30, Sunday 09h00 to 14h00
  • Edgars account queries through RCS: Monday to Friday 08h00 to 18h00, Saturday 09h00 to 18h00, Sunday 09h00 to 17h00

There is no Edcon head office to visit or write to. The old group address should not be used for correspondence, and post sent to it will not reach anyone who can act on it. For anything involving a physical shop, use the store finder on the relevant brand website rather than a head office, because store hours and stock are handled at store level.

Support and escalation routes

Escalation follows the brand rather than the old group, so the first question to settle is which company holds the thing you are complaining about.

  • A store, a product or an online order: the retailer, meaning Retailability for Edgars or TFG for Jet
  • An account balance, a statement, a listing or a payment dispute: RCS for Edgars, TFG for Jet
  • An insurance policy sold under the old group: the administrator named on the policy document, not the retailer

If a credit account complaint is not resolved by the company holding it, the National Financial Ombud Scheme South Africa takes credit and account disputes on share call 0860 800 900 or at info@nfosa.co.za. Complaints about goods and services rather than credit go to the National Consumer Commission at complaints@thencc.org.za. Both will ask for proof that you approached the company first, so keep the reference number from that attempt.

Sources

  • edgars.co.za contact page, for the Retailability and RCS numbers, mailboxes and operating hours
  • edgars.co.za service mailboxes, which confirm Retailability as the operator of the brand
  • jetonline.co.za, which redirects to the Jet section of bash.com and confirms Jet as a TFG brand
  • edcon.co.za, which no longer resolves

All contact details on this page were read from the operating companies own websites and verified on 2 September 2026.

Additional contact routes