Insurance & Medical Aid · Contact details
AutoGen Contact Details
The AutoGen contact number is 0861 60 01 24. Emergency assistance runs 24/7 on 0860 10 42 10, and policy queries go to policyservice@autogen.co.za. AutoGen is the website of Auto and General Insurance Company Limited. We read these details on autogen.co.za on 23 September 2026.
AutoGen contact numbers
| Customer service and sales | 0861 60 01 24 |
|---|---|
| Emergency assistance, 24/7/365 | 0860 10 42 10 |
| International assistance | +27 11 694 6694 |
| Policy enquiries | policyservice@autogen.co.za |
| Complaints assistance | 0860 07 23 27, disputeresolution@autogen.co.za |
| Fraud voicemail | 0861 115 653 |
| Street address | Auto and General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191 |
| Postal address | PO Box 11250, Johannesburg, 2000 |
| Website | autogen.co.za |
AutoGen operating hours
| Sales, Monday to Friday | 08:00 to 19:00 |
|---|---|
| Sales, Saturday | 08:00 to 13:00 |
| Sales, Sunday | Closed |
| Sales, public holidays | 08:00 to 13:00 |
| Support, Monday to Friday | 08:00 to 17:00 |
| Support, Saturday | 08:00 to 13:00 |
| Support, Sunday and public holidays | Closed |
| Emergency assistance | 24 hours, every day of the year |
Sales stays open two hours later than support on weekdays and works public holidays when support does not. If you phone on a Sunday, only the emergency line is staffed.
The emergency line is not the service line
0860 10 42 10 covers home, road, medical and trauma assistance. Auto and General states plainly that these numbers are for emergencies and assistance requests only.
Use it for a breakdown, a roadside fuel or locksmith call-out, or a medical or trauma incident. Do not use it to change a debit order date or ask about a premium: that is 0861 60 01 24 during support hours.
From outside South Africa, +27 11 694 6694 is the assistance number. It is a standard international line, so the call is charged at your provider’s rates.
Claims and policy changes
Auto and General points new claims at its app first, describing it as the easiest way to capture a claim. There is no separate claims telephone number published on the contact page.
Policy amendments, whether to your personal details or your insured items, are done by logging into the online account at policy.autogen.co.za, which the insurer says is available 24/7.
Quotes run through quote.autogen.co.za or a Call Me Back form on the site, where you choose the time you want the consultant to ring.
Complaints and reviews
Complaints go to 0860 07 23 27 or disputeresolution@autogen.co.za. The insurer publishes a complaints process document setting out what it undertakes to do.
- Acknowledge receipt of a complaint within 24 business hours.
- Resolve it within 10 working days, provided it has all the information it needs.
- Agree a longer timeframe with you if further assessment or investigation is required.
- Give written reasons for the decision where a claim was rejected, and on request provide copies of third-party documents that influenced the decision, unless they are subject to legal privilege.
- Keep a record of all complaints for at least five years.
If you want a decision reviewed, you can request an internal dispute resolution, which assigns you a named contact and follows the same process. When that concludes, the insurer sets out its reasons in writing.
Quote your policy number, the dates of the incident, and attach the supporting documents and reports. The insurer asks for all of it up front, and the 10-working-day commitment is conditional on having it.
Reporting fraud
Suspected fraud goes to a voicemail number, 0861 115 653, which Auto and General offers as a safe and anonymous channel. It is a recording rather than a call centre, so leave the detail on the message.
That is a different thing from a complaint about your own claim. A rejected claim you disagree with goes to 0860 07 23 27, not to the fraud line.
Before you call
Have your policy number. Every line above searches on it, and a name and vehicle registration alone will slow the call down.
Know which product the query is about. Auto and General writes car, home, business and life cover, including comprehensive, third-party fire and theft and third-party only motor policies, home contents, buildings and portable possessions, small business, public liability and commercial vehicle cover, and life and funeral cover. The consultants are split along those lines.
For anything that is not urgent, the Call Me Back form is usually faster than holding, because you pick the slot. For anything that is urgent and physical, on a road or in a house, 0860 10 42 10 is the number and it answers at any hour.
Frequently asked questions
What is the AutoGen contact number?
0861 60 01 24 for customer service and sales. For emergencies, 0860 10 42 10 answers 24 hours a day, every day of the year.
What is the AutoGen email address?
policyservice@autogen.co.za for policy enquiries, or disputeresolution@autogen.co.za for complaints.
Where is AutoGen located?
Auto and General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191. Postal address: PO Box 11250, Johannesburg, 2000.
Is AutoGen the same as Auto and General?
Yes. AutoGen is the website of Auto and General Insurance Company Limited. autoandgeneral.co.za redirects to autogen.co.za, so both addresses reach the same company with the same numbers.
How long does AutoGen take to resolve a complaint?
It undertakes to acknowledge within 24 business hours and resolve within 10 working days, provided it has all the information it needs.
Sources
- Auto and General contact page, autogen.co.za/contact-us, telephone numbers, mailboxes, operating hours and addresses (read 23 September 2026)
- Auto and General complaints process guide, published as a PDF on autogen.co.za, for the acknowledgement and resolution timeframes and the internal dispute resolution route (read 23 September 2026)