Leo no longer exists as a mobile brand. Leo, which began as Cell One, was acquired by Telecom Namibia and rebranded as TN Mobile in 2013. There is no Leo call centre to reach: a Leo query today is a Telecom Namibia query, and the routes below are Telecom Namibia’s.
Telecom Namibia is based in Namibia, not in South Africa. This page sits in a South African directory because people search for it from here, but every number below is a Namibia number and calling it from South Africa is an international call. It has no connection to any South African network, so a South African SIM, contract or RICA question cannot be handled on these numbers.
This page covers how to contact Telecom Namibia in Namibia. The details below were taken from the official Telecom Namibia contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Telecom Namibia and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Telecom Namibia contact numbers
These routes were verified against the official Telecom Namibia contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer contact centre (in Namibia) | 11000 |
| Customer contact centre (from outside Namibia) | +264 61 11000 |
| Switchboard | +264 (0) 61 201 9211 |
| Customer care email | [email protected] |
Telecom Namibia’s mobile service trades as TN Mobile. The 11000 number is a short code that works from a Namibian line; from South Africa you have to dial the full +264 61 11000. Telecom Namibia is a Namibian operator with no connection to any South African network.
Choosing the right Telecom Namibia route
Telecom Namibia splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.
If your query does not obviously match one of the lines above, start with the general customer care number and ask to be routed. Note the reference number before the transfer, so it is not lost if the call drops.
Self-service options before you call
- Email to [email protected], which gives you a written record of what you asked and when.
- The official site at telecom.na, where account and self-service tools sit behind a secure login.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own complaints process first, keeping every reference number issued. Telecom Namibia operates in Namibia, not in South Africa, so the South African escalation routes do not apply to it: ICASA, the sector ombud schemes and the Consumer Goods and Services Ombud have no authority over an organisation outside South Africa. An unresolved complaint has to be taken up with the relevant authority in Namibia, and we have not named one here because we could not verify its current contact details on an official source.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most telecommunications complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Telecom Namibia contact numbers
Contact details for well known organisations are a common target for impersonation, and a foreign organisation searched from South Africa is an easy target because few readers know what its real number looks like. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Telecom Namibia.
- Reach Telecom Namibia through the official site at telecom.na rather than through a number in a search advert or a social media reply.
- Telecom Namibia will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Telecom Namibia contact number?
The routes Telecom Namibia publishes on its official contact page are listed in the table above, with what each one is for. The main route is 11000. Confirm it on telecom.na before relying on it, since numbers are changed from time to time.
How do I know a Telecom Namibia number is genuine?
Check it against the official site at telecom.na. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Telecom Namibia, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
Calling Namibia from South Africa is an international call, billed at your operator’s international rate, and the + prefix must be dialled rather than a local 0. Check your plan before a long call, and consider the email or online route instead.
Contact routes on this page were checked against the official Telecom Namibia source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.