Amathole Funerals answers on 073 041 1600, with WhatsApp on 071 582 6661 and an office landline on 034 212 4007. Its head office is at 41 Khuzimpi Shezi Road, Durban, 4001.
ContactDetails.co.za is an independent directory and is not Amathole Funerals.
The name says Eastern Cape; the company is KwaZulu-Natal based
Amathole is the name of an Eastern Cape district, which leads people to assume the business is based there. Its head office is in Durban, and it describes a network of around 56 branches across KwaZulu-Natal, Mpumalanga and Johannesburg.
That matters when a death happens away from home, which is common. Ask specifically whether there is a branch in the province where the death occurred and in the province where the burial will be, because repatriation between provinces is a separate arrangement and a separate cost.
Verified contact details
Read on the company’s own website on 25 August 2026.
| What it is for | Contact |
|---|---|
| Customer care | 073 041 1600 |
| 071 582 6661 | |
| Office landline | 034 212 4007 |
| Head office | 41 Khuzimpi Shezi Road, Durban, 4001 |
| Network | Around 56 branches: KwaZulu-Natal, Mpumalanga, Johannesburg |
A funeral service and a funeral policy are different things
This distinction protects you, and it is the single most useful thing on this page. Arranging a funeral is a service. Selling you monthly cover is an insurance product, and insurance is regulated.
- Anyone selling you a funeral policy must be authorised, as a financial services provider or as a representative of one, and the policy must be underwritten by a licensed insurer.
- Ask for the FSP number and the name of the underwriting insurer, in writing, before you sign or pay a first premium. A parlour that cannot give you both is a reason to stop.
- Check the waiting period. Most funeral policies do not pay out for natural causes during an initial waiting period, and this is where families are caught out at the worst moment.
- Check exactly who is covered. Extended family cover is often sold loosely and defined narrowly in the policy document.
- Keep proof of every premium paid. Disputes about lapsed cover usually turn on payment records.
Where a complaint goes
| Type of problem | Where it goes |
|---|---|
| A funeral policy or insurance dispute | National Financial Ombud, 0860 800 900, [email protected] |
| Conduct of a financial services provider | Financial Sector Conduct Authority |
| The funeral service itself, as a consumer complaint | Consumer Goods and Services Ombud, 0860 000 272 |
The National Financial Ombud replaced the separate long term insurance ombud in March 2024, so older advice pointing you elsewhere is out of date. The service is free.
Related contact pages
Frequently asked questions
What is Amathole Funerals’ contact number?
073 041 1600, or WhatsApp 071 582 6661, with an office landline on 034 212 4007.
Is the company based in the Eastern Cape?
No. Despite the name, its head office is in Durban, with branches across KwaZulu-Natal, Mpumalanga and Johannesburg.
What should I ask before taking funeral cover?
The FSP number, the underwriting insurer, the waiting period, and exactly who is covered. Get all of it in writing.
Details were read on the company’s own website on 25 August 2026. Where a detail has changed, the company is the authority.