There is no Fourways Municipality. Fourways is not a separate municipality and has not been one since South Africa’s municipal boundaries were redrawn. The area is governed by the City of Johannesburg, and every municipal service for Fourways runs through the City’s own channels rather than a local council office.
That matters because searching for a Fourways council number leads to numbers that belong to businesses, to offices that closed years ago, or to nobody at all. The verified City of Johannesburg routes below are the correct ones for Fourways.
ContactDetails.co.za is an independent directory. We are not the City of Johannesburg and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The City of Johannesburg contact numbers
These routes were verified against the official City of Johannesburg contact page on 18 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| General call centre | 0860 562 874 |
| Emergencies (ambulance, fire and JMPD) | 011 375 5911 |
| Anti-fraud hotline | 0800 002 587 |
| Johannesburg Water contact centre | 010 061 4470 |
| Johannesburg Water (alternate) | 086 056 2874 |
| Water fault email | [email protected] |
Which services Fourways falls under
Water, electricity, refuse, rates and billing for Fourways are all delivered by City of Johannesburg. When you call, give the agent the Fourways address so the query is routed to the right depot or district, and ask for a reference number before the call ends.
If a fault is an emergency, use the emergency route in the table above rather than the general call centre, which handles accounts and non-urgent queries.
What to have ready before you call
- Your municipal account number, which appears on your rates or utility bill.
- The full street address in Fourways, including the suburb, so the fault can be located.
- A clear description of the fault or query, and when it started.
- Any previous reference number, if this is a follow up.
- A pen and paper for the new reference number. Ask for one every time.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own complaints process first, keeping every reference number issued.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Municipal complaint processes ask for exactly that history.
Avoiding fake The City of Johannesburg contact numbers
Municipal contact details are a common target for impersonation, and the confusion around area names makes it worse. A number offered as the “Fourways Municipality” line is not an official municipal number, because no such municipality exists.
- Reach City of Johannesburg through the official site at joburg.org.za rather than through a number in a search advert or a social media reply.
- No municipality will ask you for your banking PIN, your online banking password or a one time PIN.
- Treat anyone who asks you to pay a municipal bill into a personal account as fraudulent, and report it on the fraud line above where one is listed.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself.
Related contact pages
Frequently asked questions
Is there a Fourways Municipality?
No. Fourways falls under City of Johannesburg. Any number presented as a Fourways Municipality switchboard is not an official municipal line.
Who do I call about a water or electricity fault in Fourways?
Use the City of Johannesburg fault routes in the table above and give the full Fourways address. Faults are logged against the address, not the suburb name.
Where do I pay my Fourways municipal bill?
Through City of Johannesburg, using the account number on your bill. Never pay a municipal account into a personal bank account.
How do I know a municipal number is genuine?
Check it against the official site at joburg.org.za. A number that only appears in a search advert or a third-party directory should not be trusted with your account details.
Contact routes on this page were checked against the official City of Johannesburg source on 18 August 2026. If you find a detail that has changed, the official source above is always the authority.