Fedsure Life no longer trades under its own name. The business passed through Investec and Capital Alliance and its life book was ultimately absorbed into Liberty, so a policy issued as Fedsure Life is serviced by Liberty today.
An old policy document remains valid after a transfer. When a life book changes hands the obligations transfer with it, which is the whole point of the regulatory process that approves such transfers. Quote the original policy number and the policyholder’s identity number.
This is exactly the situation where unclaimed benefits build up. Policies from the 1980s and 1990s sit unclaimed because the family never knew they existed or could not work out who now holds them. If you have found an old Fedsure document among someone’s papers, it is worth tracing.
This page covers how to contact Liberty in South Africa. The details below were taken from the official Liberty contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Liberty and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Liberty contact numbers
These routes were verified against the official Liberty contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| General enquiries, claims and servicing | +27 860 456 789 |
| Alternate number | +27 11 558 4871 |
| Liberty Corporate, employee benefits | +27 11 558 2999 |
| Ethics line, South Africa | +27 800 204 547 |
| Company secretary, corporate governance | +27 11 408 4275 |
Self-service options before you call
- Check the official site at liberty.co.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the insurer’s internal complaints process first, in writing and with a reference number, and ask for any rejection reason in writing with the clause it relies on. Unresolved insurance complaints go to the National Financial Ombud on 0860 800 900, which absorbed the long-term and short-term insurance ombuds. It is free to consumers. If the complaint is about the advice you were given or how the product was sold, that is the FAIS Ombud on 012 762 5000.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most insurance complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Liberty contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Liberty.
- Reach Liberty through the official site at liberty.co.za rather than through a number in a search advert or a social media reply.
- Liberty will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Liberty contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 860 456 789. Confirm it on liberty.co.za before relying on it, since numbers are changed from time to time.
How do I know a Liberty number is genuine?
Check it against the official site at liberty.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Liberty, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Liberty source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.