1Voucher publishes a single support number and one email address. It is a prepaid voucher product, so most contact concerns a voucher that has not redeemed or a PIN that is not working.
Official contact channels
- Support: 086 169 3333
- Email: [email protected]
- Website: 1voucher.co.za
1Voucher does not publish separate numbers for redemption problems, purchases or merchant queries. The single line and mailbox are the published routes, so state at the outset whether you are a customer with a voucher or a retailer selling them.
What this organisation provides
1Voucher is a prepaid voucher used to pay online and in participating stores without a bank card. A voucher is bought for cash at a retail till and carries a PIN, which is then used to pay at a merchant that accepts it.
That cash-to-PIN model is exactly why contact matters and why fraud is a live risk. The PIN is the value — anyone who has it can spend it — so a voucher PIN should never be shared, photographed into a chat, or read out to a caller. No legitimate business asks for a voucher PIN to verify you, to release a prize, or to resolve an account problem.
Voucher PINs are among the most commonly requested items in South African scam calls, precisely because the transfer is irreversible once redeemed. If someone has asked you for a voucher PIN, that is the scam.
Address and operating information
1Voucher does not publish contact centre operating hours or a physical address on its website. The number and the mailbox are the published channels.
Vouchers are sold through a retail network rather than by 1Voucher directly, so the shop that sold it holds the till record. Keep the slip — it is what evidences the purchase if a voucher fails to redeem.
Support and escalation routes
Because a voucher is bought with cash and redeemed with a PIN, there is no account behind it in the way there is with a bank card. That makes the paperwork you keep — the till slip and the voucher itself — the only evidence that the purchase happened, and it is worth keeping both until the value has been spent.
Have the voucher number, the PIN reference where the support agent asks for it through the official line, the date and place of purchase, the amount, and the till slip. A voucher is traced by its own number rather than by your name.
Report an unredeemed or failed voucher promptly with the slip. Where a voucher was bought in store and never worked, both the retailer and 1Voucher may need to be involved, since the retailer processed the sale.
If a voucher has been taken by fraud, report it to the South African Police Service and to your bank if a card was used to buy it. Consumer complaints that cannot be resolved fall to the National Consumer Commission, and payment matters more broadly sit within the National Payment System overseen by the South African Reserve Bank.
Sources
Contact details on this page were checked against 1Voucher’s own website, 1voucher.co.za, on 30 August 2026. Routes 1Voucher does not publish are not listed here.