Retail · Contact details
Pick n Pay Contact Details
The Pick n Pay contact number for in-store queries, own brands and PnP Money is 0860 30 30 30, with email to customercare@pnp.co.za. The Pick n Pay online shopping contact number is 0860 99 67 27 (asapgrocery@pnp.co.za), open 08:00 to 20:00, Monday to Sunday. The PnP WhatsApp number for Smart Shopper is 060 070 3037 (+27 60 070 3037; send “Hi” to check your points). Pick n Pay’s head office in Cape Town is at Pick n Pay Office Park, 101 Rosmead Avenue, Kenilworth, 7708, on 021 658 1000. From outside South Africa, Pick n Pay’s website lists +27 21 003 1600.
Pick n Pay customer care numbers and email
| What you need | Contact | Hours |
|---|---|---|
| In store, own brands and PnP Money | 0860 30 30 30, customercare@pnp.co.za | Mon to Fri 08:00 to 17:00; Sundays and public holidays 09:00 to 17:00 |
| Smart Shopper support | 0860 30 30 30, smartshopperaccount@pnp.co.za, smartshoppergeneral@pnp.co.za | Mon to Fri 08:00 to 17:00; Sundays and public holidays 09:00 to 17:00 |
| Smart Shopper WhatsApp | 060 070 3037 (wa.me/27600703037) | |
| Pick n Pay asap! support | 0860 99 67 27, asapgrocery@pnp.co.za | Mon to Sun 08:00 to 20:00 |
| Website grocery and hypers (online shopping) | 0860 99 67 27, asapgrocery@pnp.co.za | Mon to Sun 08:00 to 20:00 |
| Pick n Pay Clothing | 0860 99 67 27, clothingsupport@pnp.co.za (see note) | Mon to Sun 08:00 to 20:00 |
| International customers | +27 21 003 1600 | |
| Small business development | smallbusiness@pnp.co.za |
Hours are as Pick n Pay publishes them on its Help and Contact Us page, which does not list Saturday hours for the 0860 30 30 30 line. On the same page, the Pick n Pay Clothing email is displayed as clothingsupport@pnp.co.za, but the link behind it opens smartshopperaccount@pnp.co.za, so type the clothing address in yourself. The PnP Smart Shopper number is the same 0860 30 30 30 line; Pick n Pay’s FAQs say you can also check Smart Shopper points in the Pick n Pay app, on the Smart Shopper website portal, or by sending “Hi” on WhatsApp to +27 60 070 3037. Pick n Pay’s online help pages do not list a separate contact number for a Pick n Pay store card.
Pick n Pay head office, Cape Town
| Registered office | Pick n Pay Office Park, 101 Rosmead Avenue, Kenilworth, Cape Town, 7708 |
|---|---|
| Telephone | +27 21 658 1000 (021 658 1000) |
| Postal address | PO Box 23087, Claremont, 7735 |
| Company secretary | CompanySecretary@pnp.co.za |
| Boxer customer care | +27 860 02 69 37, customercare@boxer.co.za |
Pick n Pay store contact numbers
| Store | Address | Telephone | Listed trading hours |
|---|---|---|---|
| Pick n Pay Diepkloof (Diepkloof Square) | Cnr Immink and Patrick Roads, Johannesburg, 1862; diepkloofsquare@pnp.co.za | 011 983 3900 | Mon to Sun 08:00 to 20:00 |
| PnP Hyper Montana | Cnr Zambezi Avenue and Enkeldam Road, Pretoria, 0151 | 012 543 6200 | Mon to Fri 08:00 to 18:00; Sat 08:00 to 17:00; Sun 09:00 to 16:00 |
| Pick n Pay Kyalami on Main | Cnr Forssmann Close and Dytchley, Johannesburg, 1684; kyalamionmain@pnp.co.za | 011 466 6707 | Mon to Fri 08:00 to 19:00; Sat 08:00 to 18:00; Sun 08:00 to 17:00 |
| BP PnP Express Kyalami | 2 Kyalami Boulevard, 1684 | 079 900 7917 | 24 hours |
| Vincent Park Pick n Pay | Devereux Avenue, East London, 5241; eastlondon@pnp.co.za | 043 726 3258 | Mon to Fri 08:00 to 18:00; Sat 08:00 to 17:00; Sun 09:00 to 16:00 |
| Pick n Pay Cornubia | Shop U76, Cornubia Shopping Centre, Cornubia, 4302; cornubia@pnp.co.za | 031 065 0285 | Mon to Fri 07:00 to 19:00; Sat 07:00 to 17:00; Sun 08:00 to 17:00 |
These details come from the store data behind Pick n Pay’s Store Locator, which lists 1,386 Pick n Pay supermarket, family, hyper, express, local, market, liquor and clothing stores. Pick n Pay’s store data does not list a separate Pick n Pay Liquor store at Cornubia; the Cornubia results are the Cornubia supermarket above and Pick n Pay Clothing Cornubia (031 285 0501). Other clothing stores near these branches include Clothing Kyalami Corner (010 003 2928), Clothing Vincent Park (043 721 3561) and Clothing Zambezi Junction in Montana (012 285 0230). Hours can change on public holidays, so call the store before you go.
Pick n Pay online orders: tracking and refunds
Pick n Pay’s FAQs say you can track an asap! order on the order tracking screen in the app and follow the driver on a map. If an order is marked delivered but did not arrive, or you need help, use the in-app help or Customer Service Chat, call 0860 99 67 27 or email asapgrocery@pnp.co.za. For a refund, tap My Orders, choose the order under Past Orders, select a refund reason and submit it, or contact customer service with your order number. Pick n Pay says the review usually takes 24 to 48 hours, and once approved a refund typically takes 3 to 5 business days to reflect, depending on your bank. The app accepts Visa, Mastercard, American Express, Diners Club and Smart Shopper Rands, and you can choose to have refunds paid into the app’s Wallet instead of your card.
Pick n Pay store card and Smart Shopper account contacts
Pick n Pay’s online help pages do not list a separate contact number for a Pick n Pay store card, so card queries run through the same customer care line: call 0860 30 30 30 or email customercare@pnp.co.za for in-store, own brands and PnP Money matters, or smartshopperaccount@pnp.co.za for Smart Shopper account questions.
The head office lines are corporate contacts: 021 658 1000 in Cape Town reaches the registered office at Kenilworth, and +27 21 003 1600 is the number for customers calling from outside South Africa. Boxer has its own customer care on +27 860 02 69 37 and customercare@boxer.co.za rather than going through the Pick n Pay line.
Frequently asked questions
What is the Pick n Pay customer care number?
Call 0860 30 30 30 for in-store queries, own brands, PnP Money and Smart Shopper support, or email customercare@pnp.co.za. The line is open Monday to Friday 08:00 to 17:00 and Sundays and public holidays 09:00 to 17:00.
What is the Pick n Pay online shopping contact number?
Call 0860 99 67 27 or email asapgrocery@pnp.co.za for asap!, website grocery and hypers online shopping, Monday to Sunday 08:00 to 20:00.
Does Pick n Pay have a WhatsApp number?
Yes. The Smart Shopper WhatsApp number is 060 070 3037, written +27 60 070 3037 for contacts saved from abroad. Send “Hi” to check your points; you can also check them in the Pick n Pay app or on the Smart Shopper portal.
How do I complain to Pick n Pay?
For a store or product complaint, call 0860 30 30 30 or email customercare@pnp.co.za. For an online order problem, use 0860 99 67 27 or asapgrocery@pnp.co.za, or the Customer Service Chat in the app.
Where is Pick n Pay’s head office?
At Pick n Pay Office Park, 101 Rosmead Avenue, Kenilworth, Cape Town, 7708, on 021 658 1000. Post goes to PO Box 23087, Claremont, 7735.
How long does a Pick n Pay refund take?
Pick n Pay says the refund review usually takes 24 to 48 hours, and once approved the refund typically takes 3 to 5 business days to reflect, depending on your bank. Refunds can be paid into the app’s Wallet instead of your card.
Sources
- Pick n Pay Help and Contact Us page, FAQs, site footer and Store Locator data, pnp.co.za, read 17 September 2026
- Pick n Pay Investor Relations Contact Us page, picknpayinvestor.co.za/contact-us, read 17 September 2026