RSAWEB Contact Details

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RSAWEB is a South African internet service provider offering fibre, fixed LTE, cloud, mobile and VoIP services to homes and businesses. The contact details below were read from the RSAWEB contact page on 1 September 2026.

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Official contact channels

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• Support line: 087 470 0500
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• Support email: [email protected]
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• WhatsApp and live chat: through the RSAWEB site
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• Self-service: the MyRSAWEB portal, for logging a ticket, billing and managing services
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Note the support address is on rsaweb.net, not rsaweb.co.za. That is correct and not a phishing sign – the operations centre uses the .net domain while the shop and marketing site use .co.za.

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RSAWEB publishes a Network Status page. Check it before logging a fault – an area outage that is already known will not be resolved faster by opening a ticket.

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What this organisation provides

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RSAWEB sells monthly and prepaid fibre to the home, fixed LTE, and business services spanning connectivity, cloud, mobile, security, VoIP and IoT.

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RSAWEB is the ISP, not the fibre network. On an open-access network the physical line belongs to the infrastructure operator, so a break in the street is fixed by them while RSAWEB owns your account, billing and service package. Knowing which half your problem sits in saves a transfer.

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Home and business support are separate routes on the site. A business connectivity fault raised through the home queue will be redirected.

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Address and operating information

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• Cape Town office: Unit 207, Block 2, Northgate Park, corner Section Street and Platinum Drive, Brooklyn, Cape Town, 7405
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• Johannesburg office: Block B1, The Crescent East, 3 Eglin Road, Sunninghill, Johannesburg
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Support hours differ from office hours, which catches people out:

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• Phone and email support: Monday to Friday, 07:00-18:00
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• WhatsApp and live chat: Monday to Friday 07:00-18:00, weekends and public holidays 08:00-16:00
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• Offices: Monday to Friday, 08:00-17:00
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Only WhatsApp and live chat run at weekends – the phone line does not. A Saturday fault therefore goes through chat, not a call.

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Support and escalation routes

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Check Network Status, then open a ticket through MyRSAWEB or call 087 470 0500 with your account number and service address. Keep the ticket reference – it is what an escalation is tracked against.

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If RSAWEB does not resolve the matter, telecommunications complaints go to the Independent Communications Authority of South Africa, and a contract or billing dispute can be taken to the National Consumer Commission.

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Sources

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• rsaweb.co.za contact page, read 1 September 2026
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