This page covers reaching Clicks about a job application or an HR matter. The details below were read from clicksgroup.co.za, careers.clicksgroup.co.za and clicks.co.za on 2 September 2026.
Task scope
Clicks Group recruits for the Clicks stores, Clicks Baby, The Body Shop, UPD and Sorbet, and for its head office functions. Store roles report to a Store Manager; head office roles are based in Cape Town.
Clicks publishes no direct HR or recruitment telephone number. Recruitment runs entirely through its online careers portal – there is no HR line to call about an application, and the store itself does not process applications either.
Route
- Careers portal: careers.clicksgroup.co.za
- Portal registration support: 010 140 3099, clickssupport@pnet.co.za
- Head office: 021 460 1911, service@clicks.co.za
- Customer Service Centre: 0860 254 257 (from outside South Africa, +27 21 460 1009)
The support line is not Clicks HR. 010 140 3099 and clickssupport@pnet.co.za belong to PNet, the recruitment platform running the portal, and Clicks offers them specifically for help with the registration process. They can fix a login or a profile that will not save. They cannot tell you whether you got the job, chase an interview or discuss an offer.
0860 254 257 is the retail customer service centre – for orders, ClubCard and store queries, not for recruitment.
Requirements
You need a registered profile on the careers portal before you can apply – which is why the registration support route exists and is worth using early rather than on a closing date.
Every vacancy carries its own closing date, shown as “Apply by” on the listing, and posts are advertised per store and per town. Applications after the date are not considered, and there is no line to call to ask for an extension.
Clicks never charges for a job. There is no application fee, no fee for a uniform, training, a medical or a “placement”, and no legitimate reason to send money or airtime to anyone offering a Clicks position. Retail job adverts are among the most heavily impersonated in South Africa – if a listing did not come from careers.clicksgroup.co.za, treat it as unverified, whatever WhatsApp group or Facebook page it arrived on.
Steps
- Register a profile on careers.clicksgroup.co.za
- Search current vacancies by role and location
- Apply before the listed closing date
- Track the application through your portal profile
- For a technical problem only, contact portal support on 010 140 3099
Escalation
If you are already employed by Clicks, raise an HR matter through your store or department manager and the internal HR structures – the portal support line has no access to employee records.
Written correspondence goes to Clicks Group Limited, corner Searle and Pontac Streets, PO Box 5142, Cape Town 8000.
Beyond the company, an unfair dismissal, unfair labour practice or wage dispute goes to the CCMA free of charge, and the time limits are short – 30 days from a dismissal, 90 days for an unfair labour practice. Discrimination in recruitment falls under the Employment Equity Act and can be taken to the Department of Employment and Labour or the South African Human Rights Commission. A personal information complaint goes to the Information Regulator.
Sources
- careers.clicksgroup.co.za, clicksgroup.co.za contact page and clicks.co.za service footer, read 2 September 2026
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