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Banking & Finance · Support

FNB Online Support Contact Details

Verified 2 September 2026Official source onlyIndependent directoryReport a wrong number

All Banking & Finance contactsComplaints & escalation

FNB runs three separate online banking support lines, and which one you need depends on whether the problem is logging in, receiving a one-time PIN, or an enterprise profile.

Task scope

This covers online banking access, one-time PIN delivery and business or enterprise online banking profiles.

Route

Requirements

Online banking support runs Monday to Friday 07:00 to 19:00, Saturday 08:00 to 14:00 and Sunday 08:00 to 13:00, and is closed on public holidays, so it opens earlier on weekdays than most FNB desks but does not run at night.

Steps

The one-time PIN desk keeps different hours again, Monday to Saturday 08:00 to 19:00 and Sunday 08:00 to 13:00. Enterprise online banking uses the same number but is staffed 24 hours a day. If you cannot receive a one-time PIN, that is usually a cellphone number or network issue on the account rather than a login fault, which is why it has its own desk.

Escalation

Secure Chat inside the FNB App runs 24 hours a day and is the only round-the-clock route when all three telephone desks are closed. Complaints go to care@fnb.co.za or 087 575 9408.

Sources

  • fnb.co.za/complaints-resolution/talkToUs.html, the FNB contact directory, read 3 September 2026.