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Blu Voucher Contact Details

Blu Voucher is a prepaid voucher from Blue Label Distribution that you redeem with partner services without needing a bank card. If your voucher has been lost or used without your permission, the call centre can cancel it, but only while it is still unredeemed, so speed matters.

Official provider route

Product or service support

Blu Voucher is a prepaid voucher bought at retailers, petrol stations, spaza shops, banking apps and digital platforms, and redeemed with a redemption partner through that partner app or website. It can be used for payments, deposits or topping up an account with the partner. There is no cost to redeem, and the voucher is redeemed for its full value immediately. The voucher cannot be partially redeemed, but if the partner supports more than one payment method you can pay any shortfall another way. The same redemption process applies to OTT and 1Voucher.

Eligibility, account or policy requirements

A Blu Voucher is valid for 36 months from the date of purchase. After the expiry date any remaining balance is no longer valid and the redemption will be declined, so an expired voucher cannot be reinstated. The expiry date, PIN and serial number appear on your voucher slip, digital voucher or the SMS you received when buying it. Keep the serial number, because you will be asked for it on any query.

Escalation route

If a redemption is declined, Blue Label directs you to the redemption partner first, and that partner will escalate to Blue Label if needed. The same applies to a disputed transaction, though you can also call the call centre or WhatsApp with the voucher serial number. If a voucher is lost, stolen or used without your authorisation, call 0800 014 942 immediately: Blue Label states it can cancel the voucher to prevent unauthorised use only for as long as it has not yet been redeemed. An unresolved consumer complaint can be taken to the National Consumer Commission.

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